INNOVATIVE ANSWERING ASSISTANCE

Innovative Answering Assistance is an all-in-one Scheduling and Management call center. We currently handle over 1.8 million service industry phone calls annually. Innovative (IAA) was started on June 23, 2010 by Anthony Castiglione and his then girlfriend, now wife Jessica in their 1 bedroom apartment in Sarasota, Florida. At the time, Anthony was a garage door technician that realized there was a major need for a service specific call center that could schedule appointments with logistics in mind rather than sending technicians all over the map. Anthony's original goal was simple: to make a technician's life on the road easier with less driving. IAA was born!... We are remote! After experiencing the seriousness of a hurricane back in 2017, we made the switch to a fully remote employee model. We obviously did not know it at the time, but we were also planning for a world that would be introduced to COVID-19 a few short years later. Our remote model has proven to be an incredible..

Also known as: Innovative Answering Assistance, Inc, Innovative Answering Assistance, LLC

Primary location: Sarasota United States