CHR - Key Persons
Job Titles:
- Director of Design, 11 Years
- Member of the Senior Leadership Team
Alex Clymer has been with Chestnut Hill Realty since 2012, taking on multiple project management roles in planning and design before assuming her current position, Director of Design.
Her responsibilities range from overseeing the planning and design team's project conception to serving as the owner's representative during project construction. The projects under her purview include new property builds and existing capital improvements such as unit renovations. In 2019 alone, Alex's team renovated 185 units with a budget of $15 million with capital expenditures and property repositioning totaling $8.5 million.
A member of the Senior Leadership Team, Alex is also an active participant in CHRs committees, serving on those dedicated to mentorship, wellness, as well as Leadership Enrichment and Development Program (LEAD), and the Company's corporate social responsibility program, CHR Cares. She is a certified LEED Green Associate and has completed the OSHA 10 certification course. Alex earned a degree in Building and Construction Technology from the University of Massachusetts at Amherst.
Cambridge Harvard Square Communities is close to Porter Square and Davis Square and 5 miles from Downtown Boston.
Individual apartment homes located here are Brattle Arms, Charles Chauncy, Chauncy Court, John Harvard,
Job Titles:
- Chief Financial Officer, 40 Years
When he joined Chestnut Hill Realty in 1993 as Controller, responsible for overseeing the Accounting Department and financial reporting, Carl Andersen had already been working closely with the Company for nearly a decade.
While serving as CHR's lead accountant with the local CPA firm, Shuffain & Zophin PC (now Walter Shuffain), Carl received his CPA license with a concentration in Real Estate. In his current role as Chief Financial Officer, Carl continues his connection with CHR's outside CPA firms, attorneys and lenders, coordinating on short- and long-term tax and financial planning and ensuring that CHR has the financial resources to achieve its current and long-term goals.
Over his tenure, Carl has been committed to overseeing sound financial accounting principles and reporting to stakeholders including owners, bankers, and investors. As CFO, he is responsible for the Accounting Department, as well as financial analysis and other Treasury functions. In particular, he focuses on long-term investment returns, analyzing potential acquisitions, developments, and capital improvement projects for maximum return on investment. Additionally, he applies his long-term vision to CHR's corporate culture, lending his expertise to the Executive Leadership Team, Asset Management Team and Executive Committee.
A member of the Real Estate Finance Association of the Greater Boston Real Estate Board, Carl is also active in his community, having served on the Financial Advisory Board in his hometown of Foxboro, Massachusetts, and supporting various local non-profits. He earned a bachelor's degree in Accounting from Rochester Institute of Technology.
Job Titles:
- Member of the Executive Team
- Special Assistant to the CEO, 24 Years
Since joining Chestnut Hill Realty in 1998, Cathie Morat has been an essential member of the executive team.
In her current position as Special Assistant, she provides crucial support to CHR's founder and CEO, Edward Zuker, helping manage his calendar, financial accounts, and communications, and interacting on his behalf with outside support people. Accordingly, she serves as chair of the Executive Committee, preparing the committee's agenda and relevant materials. Her communications also include marketing support, event management, and production of the Company's monthly newsletter. In addition, she oversees the Charity of the Month program and serves on the Investment, Senior Leadership and CHR Cares committees.
Job Titles:
- Assistant Service Manager at Regency Plaza
Chris Raposo, an Assistant Service Manager at Regency Plaza, was honored by the Rhode Island Hospitality Association (RIHA), Allied Chapter, as Employee of the Year. The award recognizes outstanding achievements of employees in the hospitality, food service, tourism and allied industries. Award recipients are chosen by their bosses, coworkers and their customers. The RIHA represents over 600 members in the state of Rhode Island and has been the voice of the hospitality and food service industries in the state since 1963.
Job Titles:
- Executive Vice President of Development and Construction, 22 Years
With Chestnut Hill Realty since 2002, Chris Rodgers plays a pivotal role in shaping and overseeing CHR's forward-thinking property designs.
As Vice President of Design and Construction, he leads a staff of twenty as they work to perform all design and construction functions, from conception to completion. Notably, under his management, the department has developed nearly 300 new units and renovated nearly 1,000 more. Chris has also managed the planning and construction of five resident clubhouse and feature centers. Taken together, his work demonstrates CHR's commitment to providing industry-leading property designs and facilities.
As a member of the Investment and Executive committees, Chris works diligently to promote CHR's company values, goals, and initiatives. His desire to serve extends beyond CHR, however, as evidenced by his work on the Board of Trustees for Camp Dudley, Inc, which runs the longest running boy's camp in the United States, 135 years, and a girl's camp that just celebrated their 100th season. Chris earned a Bachelor's degree in International Relations from Roanoke College.
Job Titles:
- Chestnut Hill Realty in 1989 As a Condominium Manager
- President of Property Management, 34 Years
Dave Risko first joined Chestnut Hill Realty in 1989 as a condominium manager, rising through the ranks until he was promoted to Vice President of Property Management.
In his current role, Dave oversees a division that includes 130 employees, four Directors, and four Regional Managers at 32 properties. During his tenure, he has overseen the initial leasing of numerous developments as well as the acquisition of over 2,000 units. His day-to-day operational responsibilities involve implementing educational policies and practices and managing the operating budgets, leasing, and capital improvement programs for 5,000 apartment homes across Massachusetts and Rhode Island.
An integral part of CHR's Executive Leadership Team, Dave serves on the Leadership Steering and Strategic Operations committees. He works diligently with CHR's Mentoring Program, taking a special interest in the personal growth and development of team members.
Dave is affiliated with the Rental Housing Association, the Greater Boston Real Estate Board, and the National Apartment Association, through which he has been recognized as a Certified Apartment Portfolio Supervisor. He is also a Certified Apartment Manager. Dave earned a B.S. in Finance and Management Information Systems at Syracuse University.
Job Titles:
- Regional Property Manager, 34 Years
With Chestnut Hill Realty since 1989, Donna Coccia is the Regional Property Manager responsible for overseeing the operations of Regency Plaza, Village Green, and Norwest Woods.
These properties have a combined asset value of $161 million. She supervises a team of 38 employees and makes productive contributions to CHR with her innovative approach to property management. She has either established or created multiple programs that enhance the inherent value of the properties in her portfolio. These include an Outreach Marketing Program, a Resident Retention Program, a Resident Activities Program, and the Corporate Apartment Program at Regency Plaza.
Particularly active on CHR's committees, Donna currently serves, or has served, on the Rewards and Recognition, Leasing and Website committees, the Mentoring Program, and the Senior Leadership Team.
Donna maintains multiple industry affiliations and is a member of the National Apartment Association, the Rental Housing Association, Rhode Island Hospitality Association, and the Corporate Housing Providers Association.
Job Titles:
- Maintenance Technician at Hancock Estates
- Named MAA Apartment Maintenance Technician of the Year
Edvin Gudiel, Maintenance Technician at Hancock Estates, was selected by the Massachusetts Apartment Association (MAA) as the Apartment Maintenance Technician of the Year for 2022 at the Association's recent President's and Achievement Awards ceremony.
Job Titles:
- Chief Executive Officer
- Founder
Job Titles:
- CEO
- Founder
- Chestnut Hill Realty Founder and CEO
- Founder and CEO of Chestnut Hill Realty
- Founder and Chief Executive Officer, 54 Years
- Founding Member of the Newly Formed Housing Advocacy Group, Housing Forward
Read more about CHR Founder and CEO Ed Zuker Participates in Grand Opening of B'nai B'rith Housing's Parkway 1208, the First Affordable Housing Development in West Roxbury Since 2013
Ed Zuker, Founder and CEO of Chestnut Hill Realty, received the Max Michelson Humanitarian Award at Jewish Family Service (JFS) of Metrowest's annual Seize the Dream event held on May 11 in Waltham.
Ed Zuker, Founder and CEO of Chestnut Hill Realty, was recently honored for his philanthropic work with the 2019 Greater Boston Real Estate Board (GBREB) Foundation Humanitarian Award. The award recognized Ed's fundraising activities in behalf of the uAspire College-to-Career Initiative. Through Ed's diligent and tireless efforts, more than half a million dollars was raised. uAspire is a nonprofit organization that provides financial information and resources to young people so they can find an affordable path to and through college.
Read more about Ed Zuker is Recipient of GBREB Foundation Humanitarian Award 2019
Metro Housing Boston, a non-profit organization that provides services that lead families and individuals to housing stability, economic security, and an improved quality of life, recently honored Ed Zuker, Founder and CEO of Chestnut Hill Realty, as their 2020 Housing Champion. The award was presented at the Champions of Housing gala on November 4, a live virtual Zoom event, that was well attended by a who's who of real estate executives, community leaders and housing advocates.
Ed Zuker, Founder and CEO of Chestnut Hill Realty, is a founding board member and treasurer along with Eleanor White, Clerk and Barry Bluestone, Chair of the Board of Directors of Housing Forward-MA, a nonprofit housing advocacy group. Led by Josh Zakim, the Executive Director and former Boston City Councilor. The mission of Housing Forward-MA is to be a resource for pro-housing organizations and advocates by providing training, education and "research-backed" state- and local-level model policy proposals that help encourage the production of housing including affordable
Since founding Chestnut Hill Realty in 1969 and under his continued leadership as Chief Executive Officer, Edward Zuker has overseen the Company's considerable growth while simultaneously ensuring a lasting commitment to its core mission: "Managing People's Homes with Pride."
Job Titles:
- Maintenance Technician of the Year 2018
The Rental Housing Association (RHA) selected Eneas Mendez as Maintenance Technician of the Year. Eneas, a well-respected and regarded member of the Hancock Village Maintenance Services team since 2010, combines exceptional customer service skills, extensive knowledge of electrical, plumbing and HVAC systems, and a keen attention to detail. He is an enthusiastic learner, and has gladly passed along his knowledge to others at CHR. "Anyone will tell you that Eneas has a heart of gold," said Mark Lawrence, Director of Maintenance Services.
Job Titles:
- Executive Asset Manager, 42 Years
- President of Property Management
George McHugh, President of Property Management, has been recognized by the Massachusetts Apartment Association (MAA) as the recipient of their 2021 Industry Excellence Award. The award was announced at their annual Achievement Awards gala, which was held December 1 at the Intercontinental Hotel in Boston. The award acknowledges George's significant contributions to the multifamily industry in a career that spans more than four decades.
Having joined Chestnut Hill Realty in 1981, George McHugh has long played an integral part in the company's development and growth.
Over the course of his tenure, CHR has expanded from a small company with 8 employees overseeing 275 units to its current size: 220 employees with 5,000 units in 32 apartment communities. As President of Property Management, George oversees a portfolio worth in excess of $1.5 billion, all the while coordinating with the Investment, Construction, and Development departments and serving as a member of numerous strategic leadership committees including Investment, Strategic Planning, Energy, Executive Leadership, and Operations.
In his capacity as President, George has spearheaded the realization of strategic plans and goals, focusing in particular on renovation and development. Drawing on his comprehensive understanding of the CHR portfolio, he has facilitated the assessment and implementation of substantial capital improvements. His work implementing low energy initiatives, for example, has reduced consumption at some locations by more than 30%. These efforts have helped fuel the company's growth in terms of overall market share, asset values, and profitability.
George is an active industry leader, having served on the board of the Rental Housing Association (RHA) since 1996. He is a past President of the RHA and has served as Chair of the Energy Committee and member of various other committees including those on Regulatory Policy and Strategic Planning. Additionally, he has twice sat on the Board of Directors for the Greater Boston Real Estate Board and is a contributing member to both the Society of Real Property Administrators and the National Apartment Association (NAA). His activities with NAA have involved curriculum design and education, demonstrating his desire to play a part in the development not just of CHR but also of the industry as a whole. This dedicated, generous spirit is equally evidenced in George's philanthropic efforts. As a supporter of the American Cancer Society, he created George's Army to annually raise funds for Relay for Life.
George received his bachelor's degree in Economics and Business from Westfield State College and has been designated a Real Property Administrator from the Building Owners and Managers Institute.
Job Titles:
- Director of Corporate Communications, 18 Years
Since joining Chestnut Hill Realty in 2006, Gina Madaio has made invaluable contributions to the Company's image and brand.
From overseeing the redesign of property brochures, developing videos and virtual tours to showcase CHR's communities, consulting on the development of a new brand--CHR Apartments--to writing and producing printed and video content to communicate key company initiatives, and creating award-winning model apartment designs, she works diligently to highlight what makes CHR an industry leader.
Gina's responsibilities include planning, developing, and implementing CHR's digital and print marketing strategies, communications, and public relations and events. She has facilitated the redesign of marketing materials and branding initiatives and played an integral role in marketing the launch of Hancock Estates. She is an active member of the CHR corporate community, serving on the Senior Leadership Team, and committees including Collaboration, Website, Communications, and CHR Cares.
Gina's work has been recognized by the Builders and Remodelers Association of Greater Boston with two PRISM gold awards for Best Direct Mail Campaign and Best Interior Model in a Rental Community. She came to CHR with considerable industry experience, having worked in Corporate Communications and Marketing for CB Commercial (now CB Richard Ellis), and the Real Estate and Hospitality division of Arthur Andersen. She was also the Director of Public Relations for Jenny Craig. Gina is affiliated with the Rental Housing Association and earned a B.A. in Broadcast Journalism from the University of Southern California.
Job Titles:
- Director of Operations for Construction After Working for Chestnut Hill Realty
- Vice President of Property Management, 15 Years
Heather Perry became Director of Operations for Construction after working for Chestnut Hill Realty for nearly a decade.
She has had a variety of roles including over 10 years of residential and commercial property management experience and joined the construction team initially as a property liaison. Since joining CHR in 2008, Heather's varied experiences have given her a comprehensive understanding of various portfolio needs and she has long worked to help improve interdepartmental cohesion and communication. In her current role, she continues to draw on her skills as a liaison, ensuring coordination between the Property Management and Construction departments. Accordingly, Heather is an integral member of the Collaboration Committee. She also is the chair of the Recognition and Appreciation Committee, serves on the LEAD steering committee, the committee for Strategic Operations, and the Senior Leadership Team.
Heather's additional responsibilities include organizing and distributing information relevant to unit renovations, overseeing the Accounting and Administration teams in the Construction Department, and providing oversight assistance of the CHR commercial portfolio. In just the past few years, Heather's team completed 831 unit renovations at six different property sites.
Heather received her Certified Apartment Manager designation in 2002 and is a graduate of Virginia Tech's Property Management program.
Job Titles:
- Director of Strategic Operations, 18 Years
Since joining Chestnut Hill Realty in 2005, Jaimie McHugh-Wallace has held multiple property management positions, all of which have helped inform her current role as Director of Operations and Education for the Property Management team.
From an operational standpoint, Jaimie is responsible for the overall development and growth of the property management team, including the creation, revision, and implementation of departmental policies and procedures. She works to ensure excellent communication and collaboration both within the property management team and across all departments at CHR. She oversees lease management and its related documentation and correspondence, as well as residential legal disputes. Jaimie serves on the committee for Strategic Operations as well as the Senior Leadership Team. She contributes to CHR's news brief monthly and has played an important role in writing many of the successful company nominations for industry awards and acknowledgements over the years.
In her capacity as Director of Education, Jaimie manages all aspects of property management training through live and online training. She participates in the development and implementation of the company's broader training programs through her involvement in CHR University and its LEAD steering committee. Additionally, she oversees the content creation, management, and organization of CHR's Yardi eLearning, an online learning platform produced specifically for real estate professionals.
Jaimie holds several professional accreditations through the National Apartment Association (NAA)--Certified Apartment Portfolio Supervisor, Certified Apartment Manager, Certified Apartment Maintenance Technician and National Apartment Leasing Professional. She is a member of both the NAA and Boston's Rental Housing Association. She has a B.A. in English with a concentration in Writing from Salem State University.
Job Titles:
- Facilities Service Manager
Job Titles:
- Director of Marketing
- Leader
- President of the Massachusetts Apartment Association
Job Titles:
- President
- Elected MAA President
- Vice President of Marketing, 27 Years
The Massachusetts Apartment Association (MAA) announced that Jennifer Murphy will serve as their President, effective January 1. Jen, who is Director of Marketing, joined CHR 25 years ago and will hold this office at MAA for one year. She is the third member of CHR's management team (George McHugh in 2010 and Ed Zuker in 1989) to serve in this capacity. Jen has been an active member of MAA (previously known as the Residential Housing Association) for over 15 years and has participated in several noteworthy committees and initiatives.
Joining Chestnut Hill Realty in 1996, Jen Murphy has held numerous property management positions in marketing, leasing and operations.
In her current role as Vice President of Marketing, Jen supports and executes CHR's short- and long-term strategies as directed by the Chief Executive Officer and Executive Leadership Team with a focus on revenue generation from marketing and leasing initiatives. As a member of the Executive team, she is responsible for developing strategic plans based on company goals that will promote rent growth, maximize occupancy goals and increase resident retention. Jen also represents the company while serving on several industry committees and advisory boards.
Job Titles:
- Maintenance Technician of the Year 2019
The Rental Housing Association (RHA) selected Josh Griffin as Maintenance Technician of the Year. A valued member of the Norwest Woods Maintenance Services team since May 2016, Josh has developed an excellent rapport with residents, coworkers and vendors alike. He has put his previous knowledge about mold and remediation to work on several occasions since joining CHR, both through performing necessary cleanup work to mentoring coworkers.
Job Titles:
- Property Manager
- Named MAA Portfolio Manager of the Year
- Regional Property Manager, 12 Years
Chestnut Hill Realty is proud to announce that Property Manager Kaitlyn Hesse was recognized as the 2023 Portfolio Manager of the Year by the Massachusetts Apartment Association.
Since joining Chestnut Hill Realty in 2011, Kaitlyn Carlo Hesse has held various property management positions and has helped oversee new property acquisitions as well as property renovation and development.
In her current role as Regional Property Manager, Kaitlyn is responsible for a portfolio that includes the Water View Apartments, Norwood Gardens, and Waterfall Hills with a total monthly gross income of over $2 million. Under her direction are four property managers and their respective teams with whom she works closely to ensure that ownership interests and property goals are met and on budget while also maintaining staffing levels and top-notch customer service.
During her tenure, Kaitlyn has helped oversee numerous successful property developments and acquisitions. Working in coordination with the Construction Department, Kaitlyn helped oversee the extensive, award-winning renovations at Water View Apartments--an impressive achievement especially considering that the renovations occurred while the property was occupied. Additionally, Kaitlyn was part of the acquisition and renovation of the 200-unit Dupont Property in Cambridge. She is an integral member of the CHR community and Senior Leadership Team, having served on the Yardi Task Force and Mentorship Program as well as the committees for Recognition and Appreciation, Conference, and Maintenance.
In addition to being a licensed Real Estate Salesperson in Massachusetts, Kaitlyn holds three industry designations: Certified Apartment Portfolio Supervisor (CAPS), Certified Apartment Manager (CAM), and National Apartment Leasing Professional (NALP). She is an active member of the National Apartment Association (NAA) and has been either a nominee or recipient of various awards with the Rental Housing Association (RHA). From her work with animal shelters and veterans programs to food pantries and meal delivery services, Kaitlyn is devoted to a broad array of local charities, demonstrating that she is as integral to the betterment of her home community as she is to that of CHR. She earned a Bachelor's degree in Business Administration with a concentration in Entrepreneurship from Salem State University.
Job Titles:
- Regional Property Manager, 17 Years
Kelly Anne Fichtner joined Chestnut Hill Realty in 2006. Responsible for the day-to-day operations of Hancock Village, Hancock Estates and Ridgecrest Village, Kelly oversees a staff of 40 employees.
She has contributed to unit renovations and successful property repositioning and lease ups. Kelly currently serves on CHR's Maintenance Committee and Senior Leadership Team and has in the past served on the Communication, Website, and Rewards and Recognitions committees. Her work on the latter helped institute the popular Rockstar and Birthdays Off programs.
An industry veteran of 25 years, Kelly has received numerous accolades, being recognized as the Leasing Professional of the Year in 1996 by the Bay Area Apartment Association and as the Regional Property Manager of the Year by the Rental Housing Association (RHA) in 2013. In addition to her affiliation with the RHA, Kelly is a member of the National Apartment Association (NAA), through which she became a Certified Apartment Portfolio Supervisor (CAPS). She received a bachelor's degree in Business from Northeastern and also studied at Florida Metropolitan University.
Job Titles:
- Receives MAA Leasing Professional of the Year Award
Kelly Coughlin, CHR's Resident Services Professional at Ridgecrest Village in West Roxbury, was named Leasing Professional of the Year by the Massachusetts Apartment Association.
Job Titles:
- Maintenance Specialist at Regency Plaza
Ken Arnold, a Maintenance Specialist at Regency Plaza, was honored by the Rhode Island Hospitality Association (RIHA), Allied Chapter, as Employee of the Year. The award recognizes the outstanding achievements of employees in the hospitality, food service, tourism and allied industries. Award recipients are chosen by their bosses, coworkers and their customers. The RIHA represents over 600 members in the state of Rhode Island and has been the voice of the hospitality and food service industries in the state since 1963.
Job Titles:
- Receives MAA Apartment Maintenance Supervisor of the Year Award
The Massachusetts Apartment Association has named Larry Goodwin as its 2022 Apartment Maintenance Supervisor of the Year.
Job Titles:
- Brand Manager, Owner 's Representative, 23 Years
Since joining Chestnut Hill Realty in 2000, first as Design Marketing Coordinator and then in her current role as Brand Manager, Lauren Zuker Siff has been responsible for the design aspects of the company's marketing initiatives.
Having received a Bachelor of Fine Arts degree with a focus on graphic design and marketing from the University of Miami, Lauren brings an artist's eye to her work for the company. Her responsibilities and contributions range from designing and implementing signage and promotional materials for CHR and its apartment communities to managing the design of CHR's website with a focus on ensuring brand consistency. She plans CHR company events, including company milestone celebrations, annual parties and PR events.
Either in her official capacity representing the interests of CHR's founder and CEO, Edward Zuker, or as a member of the Website, Social Media, DEIB, and Executive committees, Lauren works diligently to foster and develop CHR's core values both within the company and across its many communities. She maintains affiliations with the Massachusetts Apartment Association and the National Apartment Association.
Lauren is extremely active in her community. She led the task force for a 2020 building and renovation project to enhance Temple Beth Avodah's current footprint and notably was Chairperson of the 50th Anniversary Gala and Torah Scribing Project. She is currently a member of their Executive Board and the chair of the Buildings and Grounds committee. Lauren led projects to design and raise funds for the Memorial Spaulding Elementary Playground in 2015-6 and the Temple Beth Avodah Playground in 2011. Lauren also serves on the Board of Directors for the Linda F. Zuker Memorial Youth Fund.
Job Titles:
- President, Development and Construction, 36 Years
Since joining Chestnut Hill Realty over 30 years ago, Marc Levin has overseen more than $500 million in construction and development activity. Whether serving as project manager or supervising project management and coordinating with local permitting offices, Marc's role has been crucial to CHR's portfolio growth and improvement.
Over his long tenure, Marc has led the planning and construction of important development projects. These include the transformation of Hancock Village at Chestnut Hill Shopping Center, CHR's Corporate Headquarters, Norwest Woods (83 units), Ridgecrest Village (60 units), Norwood Gardens (12 units and clubhouse), Village Green (clubhouse), Miner Street (49 units) and Hancock Estates (88 units). Marc's team is currently preparing for the development of 450 new units at Hancock Village and the permitting of an additional 143 units as well as a 200-room hotel in Coolidge Corner, Brookline.
Marina Plowman, Resident Services Professional, and Javier Romero, Facilities Service Manager, at Regency Plaza were honored by the Rhode Island Hospitality Association (RIHA), Allied Chapter, as Employees of the Year. The award recognizes outstanding achievements of employees in the hospitality, food service, tourism and allied industries. Award recipients are chosen by their bosses, co-workers and their customers.
Job Titles:
- Director of Maintenance Services, 38 Years
Having filled many valuable maintenance roles at Chestnut Hill Realty since joining the company in 1985, Mark Lawrence brings a broad knowledge base and range of experience to his position as Director of Maintenance Services.
Job Titles:
- Awarded 2016 RHA Maintenance Manager of the Year
- Maintenance Services Manager for Waterfall Hills at Canton
- Selected As NAA Certified Maintenance Technician of the Year 2017
- Service Manager for Waterfall Hills in Canton, Was Selected by the Rental Housing Association ( RHA ) As Maintenance Manager of the Year
Martin Schoolcraft, a Maintenance Services Manager for Waterfall Hills at Canton, has been selected by the National Apartment Association Educational Institute (NAAEI) as the 2017 Certified Apartment Maintenance Technician (CAMT) of the Year. The National Apartment Association Excellence Awards recognize achievements and leadership in the rental housing industry. Martin began his career in 2008 at CHR's Waterfall Hills at Canton apartments.
Martin L. Schoolcraft, a Service Manager for Waterfall Hills in Canton, was selected by the Rental Housing Association (RHA) as Maintenance Manager of the Year.
Job Titles:
- Member of the Society for Human Resources Management
- Vice President of Human Resources, 22 Years
In her role as Vice President of Human Resources, Melissa provides leadership direction and support for the human resources function to create a high-performance organization that meets strategic and operational goals. Additionally, she leads efforts to support an inclusive employee-oriented culture that embodies the Company's core values.
Since joining Chestnut Hill Realty in 2002, Melissa has played an indispensable role in improving the work-life experience of CHR's many employees. She has created a company benefits fair; helped institute CHR's mentoring program, serving as the program coordinator; introduced Create Healthy Results, a nationally recognized wellness program; and launched a volunteer program in which employees can accrue paid time while providing charitable service in and around CHR's various communities. In addition to being a member of the Strategic Operations Committee, Melissa serves as co-chair of the recently formed Diversity, Equity, Inclusion and Belonging committee and the CHR University professional education initiative.
Melissa is a member of the Society for Human Resources Management (SHRM), Northeast Human Resources Association, and World at Work. She received her bachelor's degree from Stonehill College.
Job Titles:
- Property Manager for Hancock Village
- Recognized As MAA Apartment Manager of the Year
Michael McHugh, Property Manager for Hancock Village since 2018, has been recognized by the Massachusetts Apartment Association (MAA) as 2020's On-Site Apartment Manager of the Year. The award was announced at their annual Achievement Awards event, which was held virtually this year. With 789 townhouse apartments, Hancock Village is CHR's largest property and Mike supervises a staff of over 25 employees, including the on-site management team, resident services, the maintenance and landscaping teams, and the construction liaison team.
Job Titles:
- Vice President of Construction, 9 Years
Paul LaVoie joined Chestnut Hill realty in 2015 and has over 20 years of construction experience.
Under his direction, the construction department has carried out capital improvement projects including but not limited to, unit renovations, clubhouses, leasing offices, common areas, ground-up construction and infrastructure upgrade.
Paul's responsibilities include supervising the construction staff, including project managers, field staff, and office personnel, and overseeing all construction related activities. This involves budget development, project scheduling and management, procurement, and contract administration. Additionally, Paul works in collaboration with the Horticulture department, Maintenance, and Property Management to develop and improve the CHR Portfolio.
An Active participant in CHR committees, Paul serves on the Senior Leadership Team and the Communication Committee and is an active participant in the CHR LEAD program. Paul holds an Unrestrictive Construction Supervisors license and has completed his OSHA 30 certification course.
Job Titles:
- Community Member
- President, Investment Division, 36 Years
Since joining Chestnut Hill Realty over 30 years ago, first as Chief Financial Officer and then in his current role as President of the Investment Division, Peter Poras has overseen more than $2 billion in financial transactions and $300 million in property acquisitions as the CHR portfolio has more than doubled in size.
Peter is responsible for sourcing and providing capital and liquidity to support CHR's operations and growth, and has day-to-day oversight of all financial functions including staffing and the strategic planning of development and acquisition initiatives. Of particular note is his work helping initiate the new-unit construction and redevelopment of Hancock Village.
An integral part of the creation and implementation of CHR's core values, Peter has also worked to improve inter-departmental coordination and communication, especially between the divisions of Finance, Development, and Property Management. He is a member of the Executive Leadership Team and has served diligently on the Strategic Initiatives, Executive, and Investment committees.
Peter is an active community member outside of CHR, using his skills to improve the West Suburban YMCA's capital fundraising and working with numerous local charities including B'nai B'rith Housing of New England, Temple Beth Elohim in Wellesley, and uAspire, which supports low-income families and first-generation college students in Boston. Affiliated with the Rental Housing Association and the Real Estate Finance Association of the Greater Boston Real Estate Board, Peter holds a Bachelor's degree in Economics from Syracuse University and an MBA in Finance from Babson College.
Job Titles:
- Director of Information Technology, 20 Years
As Director of Information Technology with Chestnut Hill Realty since 2002, Phil Washko oversees a department of seven in managing all IT operations, including hardware, software, applications, security, and connectivity.
Under his care, CHR's highly competent and successful IT team has built and continues to maintain a stable, secure, and productive Wide Area Network (WAN), which encompasses eighteen data centers.
Phil's leadership has also contributed to the successful implementation of system and website upgrades. As a member of various committees at CHR--Senior Leadership, Operations, Communication, and Security--he has helped direct policy and operational change. He is a particularly active contributor at CHR, having served on multiple teams and task forces from Website Development, Internet Marketing, Communications, Crisis Management and Security.
Phil has been recognized annually by the CHR President's Club and is a Certified Network Engineer and Microsoft Certified Solutions Associate and is affiliated with the Project Management Institute. He co-founded the Yardi New England Users Group and directly contributed to Yardi's product development through their annual Focus Groups. Phil studied at El Camino College and at Chapman University, where he received a B.S. in Computer Information Systems.
Job Titles:
- DIRECTOR of HUMAN RESOURCES, 12 Years
Saige has spent her entire professional career at CHR, first joining the company in 2011 as a Human Resources assistant and then rising from Human Resources Manager to her current position as Director of Human Resources. In her current role, Saige oversees a plethora of HR responsibilities, including payroll, recruiting, onboarding, benefits administration, performance management, employee reviews, training, and orientation.
Saige has played a critical role at CHR during the COVID pandemic. She manages the company's COVID protocols, triages employees, develops return-to-work plans, stays up-to-date on recommended back-to-work guidelines, and updates company COVID policies. She is active at CHR beyond her HR duties, serving as co-chair of the Customer Service Committee and as a member of the CHR Cares; Wellness; Diversity, Equity Inclusion and Belonging; Safety; and Recognition and Appreciation Committees.
Saige holds a Talent Acquisition Specialty credential from the Society of Human Resources Management (SHRM) and serves on the National Apartment Association (NAA) education faculty. She is a member of the NAA, SHRM, and the Northeast Human Resources Association. Saige is a proud graduate of Bridgewater State University.
Job Titles:
- Senior Regional Manager, 37 Years
As the Senior Regional Manager responsible for properties in Brookline, Brighton and Cambridge, Sam Smart oversees in excess of 1,000 units with annual revenue of $37 million.
Sam's work involves directing the management and service teams for 25 separate properties and the Brookline Brokerage office with the aim of providing an excellent experience for all residents and clients while simultaneously growing the profitability of the assets under his management.
Whether leading a department of 28 employees, or working with CHR teams to lease up or reposition properties, Sam plays an integral role in the Company's leadership and operations. He serves as a member of the Senior Leadership Team, and participates on various committees including Collaboration, Wellness, Maintenance, and Safety. He has also served on the Green Committee.
Since joining Chestnut Hill Realty in 1986, Sam has led with distinction, being recognized in 2010 by the Rental Housing Association (RHA) as Regional Manager of the Year. He is designated a Real Property Administrator (RPA) and maintains industry affiliations with the RHA and the National Apartment Association (NAA). Sam has a B.A. in Local and Regional Economic Studies from Lake Forest College.
Job Titles:
- Director of Community Engagement and Resident Services, 1 Year
Tasha Davis joined CHR in 2023, bringing extensive experience managing multi-site portfolio operations to her position as Director of Community Engagement and Resident Services.
In her newly created role at Chestnut Hill Realty, Tasha develops best-in-class resident services and wellness programs, builds partnerships with community leaders and organizations, and leads the strategy for CHR's Community Engagement initiatives.
Tasha applies considerable leadership and management skills to her position, gained from more than a decade of experience serving in Senior Community Manager positions in the Boston area and as a Development Officer in the Mayor's Office of Housing.
Tasha graduated from Cambridge College with a concentration in management studies and is pursuing her Master of Urban Affairs degree from Boston University. She is an Accredited Residential Manager through the Institute of Real Estate Management (IREM) and earned designations as a Certified Occupancy Specialist and Site-based Budgeting Specialist from the National Center for Housing Management (NCHM).
Job Titles:
- Director of Horticulture, 27 Years
Tim Dolan joined Chestnut Hill Realty in 1996, bringing his knowledge, experience and passion for plants which has served as his guide in leading the Horticultural Department.
Prior to CHR, Tim received his B.S.in Ornamental Horticulture from the University of Maine and worked as an Arborist for Longwood Gardens and the Scott Arboretum of Swarthmore College. As Director, he superintends all aspects of landscape design, grounds maintenance and landscape improvements for CHR's properties. He and his team work closely with property management, ownership, construction and the various departments in "Beautifying the Communities" of Chestnut Hill Realty.
Tim has been integral in fostering teamwork and building community, both within the CHR family and across its many communities. Tim initiated resident green events from plant giveaways, community vegetable gardens and arbor-day tree plantings to "Prettiest Patio" contests. In addition, Tim has designed and installed gardens for area non-profit organizations. These include four "Hope in Bloom" gardens for those undergoing treatment for breast cancer; rooftop gardens for the neo-natal unit at Brigham and Women's Hospital; and the Cancer Garden of Hope on Boston's City Hall Plaza.
Job Titles:
- Senior Project Manager, 29 Years
Rising up through the property management ranks at CHR, Tom now serves as Senior Project Manager, working with the property management team to execute capital improvements and streamline operations.
While managing the operational and financial aspects of a portfolio of properties in Brighton, Brookline, Cambridge and Canton, Tom has overseen large scale improvement projects such as property-wide roof and heating system replacements. Tom built his breadth of experience through property management roles at the site and regional level since joining CHR in 1994. His leadership and mentoring skills have been critical in the success of numerous teams.
Tom is a member of the Institute of Real Estate Management and the Rental Housing Association. He is dually accredited as an ARM (Accredited Residential Manager) and CPM (Certified Property Manager) through the IREM. He is honored to be a previous recipient of the Regional Property Manager of the Year award from the Massachusetts Apartment Association.
With a keen interest in environmental issues, Tom is an active participant on CHR's Energy Task Force, Renewable Energy Committee, EV Charging Committee and Hybrid Culture Team. He holds a bachelor's degree in Hotel Administration from the University of New Hampshire. A resident of Weymouth, Tom annually contributes to the Autism Resource Center of the South Shore.
Job Titles:
- Marketing Manager for Chestnut Hill Realty
Tom Higgins, Marketing Manager for Chestnut Hill Realty, has received the Massachusetts Apartment Association's (MAA) Rising Star Award. Tom was honored at MAA's annual achievement Awards event, which was held virtually this year. This new award category recognizes those newer to the industry, who are committed to making multifamily real estate a career, and who have gone above and beyond in their communities and careers.
Read more about Tom Higgins is MAA's Rising Star of the Year
Hancock Village Resident Services Professional Whitney Torgerson was named Leasing Professional of the Year by the Massachusetts Apartment Association.