DITO BUSINESS SOLUTIONS LIMITED - Key Persons
A qualified solicitor with impeccable business accomplishments. Anthony has decades of experience strategically driving success to several businesses within various different industries. Channelling a solid understanding of commercial acumen whilst preserving well-structured and compliant processes, Anthony ultimately achieves successful enterprises. He consistently ensures any opportunities are taken to lead businesses to further success, often through establishing sustainable and profitable relationships with clients and business partners, analysing business performance metrics to ensure the business is working in both an efficient and effective manner and focusing on key business drivers and upscaling.
Anthony led one of the UKs most successful PPI companies Gladstone Brookes to success, driving reclaims of over £1Billion to the business clients for mis-sold payment protection insurance claims. Anthony consistently guides various entrepreneurs and business driven individuals to success and has had various other successful business ventures over the many years.
With extensive experience of Facilities & Office Management combined with now living offshore, Beth is a key contributor to the success of the business and our employees offshore. Typically, Beth takes responsibility for organising and coordinating our office operations and providing administrative support within our South Africa centres, ensuring excellent standards at all time. Having completed a short course in graphic design Beth likes to use her creativity to invent & develop business content. She uses this same innovative ability to find creative solutions to difficult problems.
Job Titles:
- Training & Performance Manager
Chelsea provides and oversees training and development within outsourced functions whether that be internal or client training, she monitors and oversees quality assurance and provides support wherever needed to the Team Leaders and employees. With over 11 years' experience working in the Contact Centre industry Chelsea has gained a wide range of knowledge over the many years. Chelsea has varied experience working within regulated bodies such as FCA. As the provider / facilitator of training and development she has a knowledge across different sectors such as litigation, life insurance, investments, tax and much more. A key achievement of Chelseas is relocating to Cape Town and building an exceptional bond with her colleagues over there where she know fulfils her role from.
Job Titles:
- Business Integration Manager
Having joined DITO in 2021 Dom has previously worked within the Contact Centre for over 5 years and has over 4 years, developing his experience in dealing with 3rd parties, dialler management, support and project and technical set up. Dom previously gained a variety of ILM qualifications such as Level 5 Operations Manager and Level 3 courses in Business, Operations and Team Leadership. Dom's role heavily focuses on obtaining an understanding of business structures, requirements and overall key insight into business's strategic aims. This insight is used to provide our clients with recommendations of operational developments and to complete a scoping document stipulating action that we will take under our key scope areas which includes; Project Brief, System Set Up & Integrations, Operational Set Up, Training & Development, Oversight, and Reporting. This in turn ensures an efficient, effective and ultimately successful transition to Outsourcing.
Job Titles:
- Audit Manager
- DITO Audit Manager
Jennifer has extensive experience managing departments and operations within heavily regulated industries. She previously worked within the UK personal insolvency market for one of the UKs largest financial advice providers, where she led an operation of more than 40 Advisers and was accountable for the oversight and quality of advice being provided.
Since 2017 Jennifer has been an Audit Manager, providing high volume call audits and feedback to a variety of firms. Jennifer is passionate about providing high quality service and is a strong communicator, with a very personable approach.
With extensive experience of driving strategy and implementation. Joanne assists the Board and CEO in undertakings to execute the varied business strategies and coordinates the business objectives towards its vision. Establishing policies and procedures that promote company culture and business success, she oversees internal operational processes and take steps to drive efficiency, effectiveness, cost improvements to the functions within the business, and has a proven track record of shaping and maintaining business cultures and procedure. With past experience of a Head of HR for a business group, she has undergone numerous CIPD qualifications, enhancing her knowledge and has a diverse range of skills along with proven management experience at a senior level complimenting her role. She has an excellent business acumen and understands the importance of resource, efficiency, effectiveness, cost improvements within the internal functions to drive the business objectives and overall vision.
Leon is responsible for managing the company's overall operations including delegating and directing strategic goals, driving profitability, managing company organisational structure, strategy, and communicating with the board. Leon has over 15 years experience in the Contact Centre industry and has been involved in outsourcing since 2017. He has exceptional knowledge and skills regarding analysing business performance metrics and utilises this to ensure the business is working in an efficient and effective manner.
Leon is able to demonstrate analytical and strategic ability allowing him to successfully facilitate the operations and procedural planning evidenced by a previous achievement of his during his time at Gladstone Brookes where they onboarded 1.25m clients in August 2019.
Job Titles:
- Co - Founder / Head of SA Contact Centre Operations
Liam drives the strategic planning and execution of all SA Contact Centre Operations. With over 10 years experience at managerial level and being based over in South Africa Liam takes a hands on approach and he plays a key part in developing talent, motivation and building relationships with employees and third parties to ensure a positive outcomes and continuous development of all areas.
Louise is responsible for managing and overseeing the company's social media platforms and content strategies. With a high level of creativity, combined with attention to detail Louise ensures our platforms are always filled with a range of insightful content, whether that be industry updates to sharing our company ethos!
Louise's social media management skills are accompanied with a variety of experience, including over 5 years experience in the Contact Centre industry. Louise ensures we are consistently sharing excellent and relevant content to our platforms. Louise is extremely passionate for photography and videography, and when she isn't focusing on content for our platforms, she can often be found spending spare time editing and creating videos.
Rachel is involved in both the onboarding and set up of campaigns as Head of UK Operations and ensures that all key aspects of client business are integrated with their DITO team. She assists with customer journeys, systems and processes which is complemented from her 10 years of experience of Operational Management experience. Rachel will continue to be a point of contact for the Contact Centre throughout a clients DITO partnership. Rachel has been with DITO since the very beginning and has extensive management and leadership experience. Having worked as a customer service manager heading up the outsource call centre in Gladstone Brookes, where she was instrumental in the setup and operational running of the outsource call centre, as well as managing a team of 25+ staff in the UK during a period of rapid growth and influx of work. Rachel has expertise building structure to processes and reviewing them to ensure they are running efficiently yet successfully for the company. Rachel has worked on a variety of claims in both the CMC and SRA worlds, as well as in several sales industries such as life insurance, car leasing, and lead generation. Rachel finished a Level 5-degree apprenticeship in leadership and management and received a Distinction.
Having worked in the lead generation industry for over 10 years & having worked with countless Contact Centres Scott found his transition to the BPO Industry a natural fit. Scott is passinonate about developing an understanding of businsesses needs and desires, especially around growth, risk and business development ensuring to offer aligned outsourcing solutions. Having owned his own business Scott has a real understanding of the operational challenges in front of decision makers. Scott's role in the business is to work with our new clients, identify their needs, develop those with the operations team within DITO supporting their success.