MICHAEL

Taylor Publishing (owned by American Achievement Corporation) had previously built an online publishing system that allows schools to create yearbooks. The system was not performing as needed, did not scale to the market, and was endangering $100M in revenue. Michael created an architecture plan for high availability, developed a plan and budget for implementation, and led the successful development and launch. The system performance has stabilized and is meeting the needs of customers during peak usage. The customer support call volumes have decreased and the company is spending time on new initiatives.

Also known as: Michael Rainwater