11 IN 10

Ten (10) minutes taken every month to review and discuss that month's training module with your teams, be that our own people or our equally important on-site supply partners, so you can all improve the customer experience we offer together... Delivering value to our customers is at the heart of everything we do. Just as you do when you are a customer, our customers expect us to exceed their expectations and deliver exceptional service.

Also known as: Customer Experience