ISLAM SHAMSELDIN

Encouraged and mentored employees on optimal courses to take to better their job role. Provided Microsoft training via SATV and Services Hub to employees where applicable... Negotiated with vendors on products/services that have returned their investment on average within the first year and at max 3 years... Managed and mentored a global team (25+ locations) of over 40 associates and contractors. Teams included were Desktop Engineering, SCCM, VDI, Windows Server, Helpdesk and Service Desk.