MISANOCASESTUDY.COM

The pandemic has had repercussions in every sector, with companies facing important challenges due to resulting uncertainty. Out of necessity, they have had to prioritise the immediate and focus on the needs of their employees, customers and suppliers. In parallel, they have tried to stabilise revenues, take care of customers, reshape their businesses in alignment with changing demands and identify new growth opportunities... All sectors have been called upon to modify their protocols to ensure hygiene and safety, first for their employees, then for suppliers and customers. However, the biggest challenge is for companies in sectors with high levels of human interaction. How is it possible to create and deliver value through human contact in times of social distancing?