There's a lot of similarity between new employees' onboarding process and customers using your product or service for the first time. Being stuck when accomplishing your tasks isn't a great first experience. Parle tries to help employees and customers unblock themselves and generally be the source of truth for your company's knowledge...
Organizing, maintaining, and making the knowledge your company accumulates available to employees and customers is challenging. More often than not, the information is scattered across many software and databases. Sometimes, only a few people have the answers to some questions.