JD-POWERS.COM

Brake Depot San Diego, CA Patrick Walby CEO Philip Walby CFO John Dacey COO Advertising: Direct mail, Local TV spots Furture Goal: Wants 20% of the market in five years and to open 1,500 shops nationwide... San Diego was a tough market in which to start a service business because area customers are very price conscious. But by listening to his customers, Patrick Walby has been able to offer more cost efficient, quality service. "We buy our brakes from Wagner Brake Products in St. Louis, without a middle man, which means our prices are 10 %to 20% below other shops," Pat Walby said.