MIZE - Key Persons
Job Titles:
- CEO
- Chairman of the Board
- Founder
Ashok Kartham is the Founder and CEO of Mize. He is a successful serial entrepreneur with 15+ years of experience as CEO of software and high-tech companies. Ashok founded 4CS, the leading warranty, and service lifecycle management company, acquired in 2011 by Parametric Technology Corporation (PTC), a multi-billion-dollar public software company listed on NASDAQ.
Ashok also founded Mize, Inc in Tampa, FL in 2012 to create a platform for connected, mobile and social consumers. The Mize platform provides access to product information, support and services from brands and social networks.
Ashok holds a degree in Computer Science from JNTU, Hyderabad. Ashok has been involved as both an investor and board member in organizations that help foster entrepreneurship.
Job Titles:
- Member of the Board
- Co - Founder and Managing Director at M33
Brian Shortsleeve is co-founder and Managing Director at M33, where he is passionate about helping founders grow their businesses and win their markets. Previously, Brian served as the Chief Administrator and Acting General Manager of the Massachusetts Bay Transportation Authority (MBTA). He was handpicked by Governor Charlie Baker in 2015 to develop a plan to put the MBTA on the path to long-term fiscal sustainability. During his tenure, Brian led efforts to reduce the operating deficit, leverage technology and industry partnerships to modernize business processes. Before the MBTA, Brian spent 14 years in strategy consulting and investing at Bain & Company, H.I.G. Capital, and most recently, General Catalyst, where he served as a Managing Director and led investments in software and technology-enabled services companies.
Brian currently sits on the boards of Mize, W Energy Software, Titan, and Cloud Software. He previously served on the boards of Axium Software (acquired by Deltek), CLEAResult (acquired by General Atlantic), Envoy Global, Oceans Healthcare, and OGSystems. Brian is a graduate of Harvard College and Harvard Business School and served as a Marine officer in Bosnia-Herzegovina and the Persian Gulf.
Job Titles:
- Vice President, Customer Services and Support
Cynthia Balusek is the Vice President, Customer Services and Support at Mize, with responsibility for implementation, training, and support.
Cynthia has over 20 years of experience in customer experience and was most recently Vice President, Global Customer Support at Revionics, a SaaS-based provider of science-based pricing software. Cynthia has also held leadership roles at Civitas Learning, Bigcommerce, OutboundEngine, Blackbaud, and PeopleAdmin.
Cynthia holds a Masters of Business Administration from Baylor University and a Bachelor of Arts from Randolph-Macon Woman's College.
Gary Napotnik is the Chief Marketing Officer (CMO) of Mize and is responsible for leading the overall global marketing strategy, branding, and product marketing in order to achieve Mize's growth and business objectives. Gary has dedicated his career to building emerging technology marketing practices in the SaaS, IT Security, and GRC industries. As a technology executive, he has a demonstrated track record of successfully taking companies from pre-IPO through to multibillion-dollar growth.
Prior to joining Mize, Gary was Senior Vice President of Global Marketing for SecureSky Inc, a SaaS based cybersecurity company. Gary's successful track record includes his ability to build, mentor, and guide high performing marketing teams to achieve success. He also has held senior leadership positions at Rsam, NTT Security, Solutionary, Rockwell Automation, and IBM.
Job Titles:
- VP / GM B2C Service Solutions
Jim Rushton is VP/GM for the Business to Consumer (B2C) Service Solutions Segment and is responsible for driving revenue growth and customer satisfaction.
Prior to joining Mize, Rushton served as Senior Manager Software Marketing and Business Development at Service Bench where he managed the company's strategic marketing/business plan for Cloud-based Field Service Business Management software.
He was also the National Service Manager at AIG Warranty and Vice President, Software Product Marketing and Business Development at Service Power where he was instrumental in adding new branded manufacturer customers such as Whirlpool, GE Appliances, and Frigidaire.
Jim is responsible for developing and implementing the company's product roadmap and business development strategy targeted to consumer durable goods industries through various service supply chain partners including OEMs, service and repair companies, retailers, and parts distributors. He also plays a critical role in leading Mize's program management initiatives.
Jim holds a Bachelor of Science degree in Business Administration and Management from Jones College, Jacksonville, FL and is the immediate past president of the Professionals Servicers Organization of California.
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. Please visit https://www.josephmichelli.com/bestsellers/ to learn more about Dr. Michelli's bestselling books.
Joseph holds the Certiļ¬ed Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California.
Job Titles:
- Member of the Board
- Co - Founder and Managing Director at M33
Mike Anello is co-founder and Managing Director at M33, where he is dedicated to helping businesses accelerate growth by applying his extensive sales and marketing expertise to portfolio companies. Prior to founding M33, Mike served as Vice President at Valor Equity Partners, where he focused on implementing sales and marketing best practices across the firm's portfolio. Before this, Mike led business development for Axium Software (acquired by Deltek), where he led acquisitions and helped double the size of Axium's sales and marketing engine in less than two years. Mike has worked with several companies to optimize and streamline their sales and marketing efforts, including Illumio Software, Tesla Motors, Manduka, Porch, and Project44.
Mike currently sits on the boards of Mize, W Energy Software, Titan Cloud Software, and AssuriCare. Mike is a graduate of the University of Notre Dame and Harvard Business School.
Job Titles:
- Vice President of Product Development
- Vice President Product Development
Naveen Srinivas is Vice President of Product Development at Mize. He has a demonstrated history in conceptualizing, designing and implementing world class Aftermarket sales and service solutions. He possess extensive domain expertise in niche after sales solutions such as Field Service Management, Warranty/Claims, Service/Maintenance Contracts, Registrations, Extended Warranty, Inspections, Support, Orders, Returns and more.
Naveen has a career spanning 18 years in creating, building, enhancing and supporting Products and Solutions catered for durable product companies such as Automotive, Agricultural and Construction Equipment, Home Electronics, Consumer Durables, HVAC, Heavy Equipment, etc.
He brings extensive experience and knowledge in the overall product development lifecycle. A strong product management professional with a track record of increasing end customer satisfaction, ease of doing business, and generalizing ad-hoc and standalone solutions into more standardized and globally accepted systems.
Naveen holds an MS in Computer Science from University of Alabama, Huntsville and IT Engineering degree from Dr. Ambedkar Institute of Technology, Bangalore.
Job Titles:
- Chief Revenue Officer ( CRO )
- CRO
Stuart Ransom is the Chief Revenue Officer (CRO) of Mize with responsibility for all revenue generation processes, including new customer acquisition, account management and customer success, subscription renewals, and revenue expansion across Mize's global customer base.
Stuart has 20+ years of sales leadership experience and was most recently Vice President, Global Account Management with Acquia. His career experience spans the generation of brand value in early and growth-stage settings, to significant revenue management responsibility delivering technology-driven transformational business outcomes with large enterprise SaaS/PaaS companies.
Stuart holds a Bachelor of Science Degree in Business Administration, Computer Information Systems from Bryant University, and a Strategic Decision and Risk Management Certificate from Stanford University.