PHOENIX CONSULTING GROUP - Key Persons
Job Titles:
- Managing Partner / Director of H & S, Training and Customer Service
In this multi-faceted role, Cathy is responsible for overseeing the various Training and Health & Safety services offered by the company, including facilitating these services with the customer. In particular, she provides excellent First Aid/CPR training/certification to the customers of Phoenix Consulting Group. Her Customer Service role with the company, which includes both incoming and outgoing communication with the customer, has become increasingly integral to the ongoing success of Phoenix Consulting Group. In addition, Cathy contributes to the long-term, strategic planning of the company, particularly in the areas of Health & Safety, Training services, and Customer Service.
Prior to co-founding Phoenix Consulting Group, Cathy had a successful career including as partner, along with her husband John, of their own management system consulting firm, Phoenix Business Services (2011 - 2018).
Cathy graduated from St. Clair College in Windsor, Ontario from the Legal Administration program. Cathy is a Red Cross-certified First Aid/CPR instructor, as well as being certified as an Internal Auditor in ISO9001 (Quality). Cathy is also qualified to conduct various training programs, including Internal Auditing, Forklift & Crane Safety, WHMIS 2015, Lock-out/Tag-out, and Health & Safety.
Job Titles:
- Managing Partner / Director of Planning & Sales
In this role, John is responsible for coordinating/leading the long-term strategic planning, including sales growth and direction of the company, and developing/improving its policies, processes and procedures. In addition, John remains active in the role of senior management systems consultant, including system implementations, auditing, training and general consulting.
Job Titles:
- Co - Director of Consulting Operations and IT / Admin
In this role, John is responsible for managing the daily core activities of the company, ensuring that they operate efficiently and effectively. This involves management system implementations, auditing, training and general consulting. In addition, John is responsible for managing the network/information systems, as well as the overall administrative functions of Phoenix Consulting Group. John also contributes to the long-term, strategic planning of the company, particularly in the areas of Consulting services, Information Technology, and Administration.
Prior to co-founding Phoenix Consulting Group, John had a successful career including, for many years, owner/operator of his own firm, JGP Computer Services. This included valuable experience in network administration, computer repair and maintenance, software and website development, and customer service. His software development experience, in particular, included the development of the process flow-based quality management system currently used as the foundation of the ISO services employed by the company.
John is certified as an Internal Auditor in ISO 9001 (quality), ISO45001 (OH&S), ISO14001 (Environmental), and AS9100 (Aerospace & Defense). In addition to earning 2 Ontario College diplomas (Business and Business - Accounting), from St. Clair College in Chatham, Ontario, he has also successfully completed the Quality Management Certificate program from the University of Manitoba (endorsed by the Manitoba Section of the American Society for Quality - ASQ). John is also qualified to conduct various training programs, including Internal Auditing, Forklift and Crane Safety, WHMIS 2015, Lock-out/Tag-out and Health & Safety.