RYAN MAUS DESIGNS

...when we can "validate" the resulting ​​lean but massive systems design by prototyping with paying customers... Exploring [concepts and solutions] with paying customers is the best research validation... I use reflective listening, analogous examples, and other soft skills to build the "client" rapport and mutual understanding required for accurate current state research at scale. One of my favorite and softest methods, abstract laddering, helps facilitate problem understanding at a consistent scale.