CUSTOMERSERVICEHAPPINESS.COM

My name is Lora Cox and I am a scheduling and customer service extraordinaire. I have over 20 years of experience in corporate medical scheduling, building templates for over 30 physicians, developing new processes for "smarter not harder" workflow, in addition to training front desk staff providing patient care. I firmly believe all businesses, big or small, should invest in their brand by elevating customer service expectations... A ready-to-go employee handbook that sets clear expectations and guidelines to protect your business... Scheduling training to better understand appointment placement and generate revenue in your business.