Go through your customer's experience step by step with journey maps. Understand the reality of your customers. Eliminate bad experiences in their journey. Design your touchpoints to create an awesome experience for your customers. Make sure that your products provide real value to your customers and turn them into your ambassadors...
Use journey maps as a visual management tool connecting the silos of your organization. See how all projects and initiatives in your company impact your customers' experience on one map. Build a hierarchy of maps to zoom into details. Find overlaps and contradictions between projects early on saving time and money...
#JMOPS is a customer-centric management tool for agile organizations. Book a remote master class with #servicedesign thought leader Marc Stickdorn, and set up a new form of management within 3 months.