ABSTRACT MICRO SYSTEMS

The main product of Abstract Micro Systems is the Contact Routing Simulator, a software program for modeling and simulating the routing of call traffic within a call center or several call centers. The program uses Microsoft EXCEL for its user interface... Abstract Micro Systems, founded in 2008, is a software company in Nashville, Tennessee. Its main product is the Contact Routing Simulator, a call center simulation system. The company also owns a general purpose event simulation engine which it uses as a framework for developing specialized simulation programs tailored to specific applications for consulting clients. In addition, Abstract Micro Systems makes available to call center professionals a free Excel Add-In, the Erlang Library for Excel.