CHARTIS CLINICAL QUALITY SOLUTIONS - Key Persons
Job Titles:
- Director and Chief Medical and Quality Officer
Andrew Resnick, MD, serves as a Director and the Chief Medical and Quality Officer, leading Clinical Quality, Safety, and High Reliability efforts in a role that spans both Chartis Consulting and Chartis Clinical Quality Solutions. A nationally recognized expert in quality, patient safety, and high reliability, Andrew helps organizations set and reach goals of top performance through both specific projects and transformational change. He has over 20 years of experience in healthcare, having served in Chief Medical Officer and Chief Quality Officer roles at leading healthcare systems throughout the United States. He is also active clinically as an associate surgeon at Brigham and Women's Hospital and as a part-time lecturer at Harvard Medical School.
Andrew was most recently the Senior Vice President and Chief Quality and Safety Officer for Brigham Health, where he had oversight of quality, safety, risk, health equity, patient experience, patient family relations, and infection control at the Brigham and Women's Hospital, Brigham and Women's Faulkner Hospital, and Brigham and Women's Physician Organization. Prior to joining Brigham and Women's Hospital, Andrew served as the Chief Medical Officer and Associate Dean for Clinical Affairs at Froedtert Hospital and the Medical College of Wisconsin. Andrew had oversight of medical staff office functions, clinical quality, patient safety, and clinical operations, and helped drive improvements in quality, efficiency, cost, access, staff engagement, and patient experience across the 614-bed acute care hospital and a multi-specialty group with more than 1,350 physicians, 500 advanced practice providers, and other practitioners. Andrew also previously served as the Chief Quality Officer at the Penn State Milton S. Hershey Medical Center, where he led the development of inter-professional, unit-based quality teams to empower frontline staff as well as clinical and operational leaders to impact patient care, quality, and safety at the local and service line level, improving outcomes to reach the top decile nationally. Andrew started his professional career at the University of Pennsylvania, where he oversaw many quality improvement activities across the organization, and ultimately served as the chief surgical quality officer.
Andrew is a thought leader in high reliability, serving as course faculty at Harvard Medical School on topics of quality, safety, and high reliability and lecturing regularly on quality, safety, equity, and value at national and international conferences, has over thirty peer-reviewed publications and is an ad hoc reviewer for several medical journals. Andrew is a faculty member for the American Medical Association's Equity peer network, helping hospitals address inequities in healthcare delivery.
Andrew graduated from Dartmouth College and Yale University School of Medicine. He completed a surgical residency at the Hospital of the University of Pennsylvania and earned an MBA at The Wharton School.
Job Titles:
- Director of Business Development
Andy Emery is a Director of Business Development for Chartis Clinical Quality Solutions where he brings more than 25 years of diverse healthcare experience working with hospital, health system, and medical staff leaders across the US. He advises clients on the full range of the firm's offerings, including accreditation and regulatory compliance, medical staff services optimization, medical staff governance and peer review, and interim staffing.
Prior to joining the firm, Andy worked with various healthcare organizations offering services to hospitals and health systems for data analytics, pharmacy, and physician management.
Andy received his Bachelor's in Psychology and Business Administration from the University of Missouri-St. Louis, graduating with honors.
Job Titles:
- Senior Consultant With
- Senior Consultant, Clinical Compliance & High Reliability Practic
Ann Smedley is a senior consultant with Chartis Clinical Quality Solutions. She brings over 38 years of nursing and leadership experience to her work with acute hospitals and behavioral health facilities. Ann leads the team of behavioral health specialists that provide regulatory compliance guidance through quality and performance improvement programs, including general and focused assessments with recommendations for regulatory reviews.
Ann has 20+ years in psychiatric nursing with clinical experience in geriatric, adult, adolescent, and child psychiatric nursing, as well as operational and leadership experience. This wealth of knowledge from her varied experiences helps her facilitate successful outcomes with accrediting agencies and ongoing Centers for Medicare & Medicaid Services (CMS) regulatory compliance. Ann is also well versed in electroconvulsive therapy (ECT), including implementing and overseeing safe and successful ECT programs.
Prior to joining the firm, Ann served in chief executive nursing positions. She was responsible for nursing services operations, including clinical and fiscal management, policy and procedure development, process design, and clinical education. She also managed patient safety and quality, performance improvement, and regulatory compliance in various leadership positions.
Ann received her Associate of Science in nursing from Rochester Community College and her Bachelor of Science in nursing from the University of Phoenix. She is a Registered Nurse certified with the American Nurses Credentialing Center, and she is certified as a Healthcare Accreditation Certified Professional (HACP) through the Center for Improvement in Healthcare Quality. Ann is also an approved suicide prevention provider through the American Psychiatric Nurses Association.
Job Titles:
- Director of Interim Staffing With
Brian Borek is the Director of Interim Staffing with Chartis Clinical Quality Solutions, bringing more than 11 years of healthcare staffing and recruiting experience to the firm. His expertise includes promoting professional and team growth, developing strategic relationships, and delivering talent solutions for his clients. He is also known for his accomplishments in the areas of workforce management, personnel development, and operations management.
As a seasoned talent expert, Brian is skilled at helping healthcare organizations meet their specialized recruitment needs. He has tremendous experience recruiting physicians, nurse practitioners, physician assistants, nurses, and allied health professionals. He also has experience sourcing and developing relationships with healthcare executives and working with clients to help alleviate provider staffing issues.
Prior to joining the firm, Brian was the Sales & Recruiting Manager of a large locums tenens firm. In this role, he developed and managed a team of recruiters and account managers in the healthcare staffing field. Brian also worked with clients to develop staffing solutions to some of their common challenges in the field.
Brian received his Bachelor of Arts in political science from Providence College.
Job Titles:
- Vice President of Content & Learning for the Clinical Compliance
- Vice President of Content & Learning, Clinical Compliance and High Reliability
Bud Pate is the Vice President of Content & Learning for the Clinical Compliance and High Reliability practice with Chartis Clinical Quality Solutions. He brings more than 40 years of consulting and healthcare experience to the firm. Bud serves as the firm's Compliance practice authority for understanding and interpreting CMS and accrediting agency regulation intent. Educational material authored by Bud, combined with his unique perspectives, equips healthcare organizations to cut through bureaucracy frequently associated with state and federal regulations to achieve and remain in compliance.
Prior to joining Chartis Clinical Quality Solutions, Bud served as an executive consultant and Director of Licensing and Accreditation for Kaiser Permanente's Southern California region. Before his tenure at Kaiser, he served as a State Agency Surveyor for Los Angeles County Department of Health Services where he supervised state licensing and Medicare certification activities for all hospitals and other non-long-term-care providers/suppliers in Los Angeles County. Bud also represented the California and American Hospital Associations on various Joint Commission committees.
He is a nationally recognized expert in CMS and Joint Commission compliance, process simplification, clinical quality, and patient safety. Bud works with healthcare organizations across the country to achieve sustainable, commonsense solutions that promote efficiency, protect patients, and comply with external regulatory requirements.
Bud has a Bachelor of Arts in zoology and biochemistry, he holds a certificate in environment management from the University of Southern California School of Public Administration, and he is a Registered Environmental Health Specialist (REHS) in California.
Job Titles:
- Compliance Consultant With
Catherine Garrison is a Compliance Consultant with Chartis Clinical Quality Solutions. She brings more than six years of consulting and healthcare experience to the firm. Catherine has spearheaded numerous successful performance improvement projects at hospital facilities nationwide. She is adept at integrating increasingly complex regulatory environments.
Catherine has extensive knowledge of the constantly changing healthcare industry. She is dedicated to improving processes, implementing procedures, and formulating strategies to lead clients to success. Her background in healthcare has helped her connect her clients with tangible solutions to everyday problems.
With her genuine passion and commitment to being a collaborative and succinct communicator, Catherine addresses client and team needs across matrixed environments. She is devoted to achieving high standards of work ethics, and positively motivating client action and progress. She aims to create energizing team environments that allow everyone to grow together.
Prior to joining the firm, Catherine was a full-time Dental Hygienist in Southern California.
Catherine received her Bachelor of Science degree from West Coast University, graduating summa cum laude and valedictorian.
Job Titles:
- Advisory Consultant With
- Member of the Nursing Advisory Board for Mobella Health
Cherilyn Ashlock is an Advisory Consultant with Chartis Clinical Quality Solutions. She has more than 22 years of consulting and healthcare experience related to nursing, patient safety and quality, and performance improvement. Her expertise also includes regulatory affairs and hospital governance, clinical program development, policy, research, as well as operations and health system alignment.
Cherilyn serves as a member of the nursing advisory board for Mobella Health, a newly formed nursing technology start-up looking to revolutionize nursing documentation for both efficiency and compliance. Through this work, she supports nurses' deep desire to connect with patients through increased time at the bedside, versus time at the computer. Cherilyn also serves as appointed faculty at the Johns Hopkins School of Nursing.
Prior to joining Chartis Clinical Quality Solutions, Cherilyn was Senior Director of Patient Safety and Quality at Johns Hopkins All Children's Hospital. She successfully facilitated the organization's initial Magnet designation, as well as led professional practice and nursing research. Prior to her work at Johns Hopkins, Cherilyn was Director of Consulting for implementation, analytics and research, and organizational development at Versant Holdings, LLC. There, she supported the initial development and deployment of nationally standardized RN Residency for new nursing graduates' transition to practice.
Cherilyn received her Doctor of Nursing Practice with a focus on executive leadership from Old Dominion University. Her primary research focus was on fundamental nursing care and the impact of missed care on pediatric clinical nurse sensitive outcomes. She received a Master of Science in nursing education from California State University and a Bachelor of Science in nursing from Georgia Baptist College of Nursing.
Job Titles:
- Principal and Associate Chief Medical and Quality Officer
Christian Dankers, MD, serves as an Associate Chief Medical and Quality Officer at Chartis. In his role, Christian is focused on the expansion of clinical quality and high reliability care, bringing together capabilities across Chartis Consulting and Chartis Clinical Quality Solutions in medical staff optimization, quality, patient safety, and clinical operations to create an enterprise-wide practice focused on the quality of care for patients across the country.
Prior to joining Chartis, Christian completed his residency in internal medicine at The Massachusetts General Hospital, where he then worked as a member of the Edward P. Lawrence Center for Quality and Safety, splitting his time between clinical work as a hospitalist and quality and safety work. Christian later joined the Department of Quality and Safety at Brigham and Women's Hospital as Associate Chief Quality Officer, where he worked on Hospital Acquired Condition reduction, mortality reduction, improving the patient experience, and strengthening safety culture through the application of Just Culture and reliability management principles. Most recently, he served as Associate Chief Quality Officer for the Mass General Brigham system, where he led system-level work in patient experience and safety, as well as oversaw quality contracting and the government payment and policy team in the Quality and Patient Experience group.
Christian graduated from Williams College and the University of Pennsylvania School of Medicine. He also earned a Master's degree in business administration from UPenn's Wharton School.
Job Titles:
- Compliance Consultant With
Denise Irizarry is a Compliance Consultant with Chartis Clinical Quality Solutions. She brings more than 35 years of consulting and healthcare experience to the firm. She is an authority in healthcare quality, performance improvement, and patient safety science. Her expertise also includes lean facilitation, supervisory skills, clinical transformation, regulatory compliance, and emergency services operations.
Prior to joining the firm, Denise was Chief Nursing Officer of an Alaskan rural health system serving Alaska Natives. She also served as a Quality and Compliance consultant for over 10 years at both large and small healthcare systems. Denise is a veteran USAF Nurse Corps Officer, having served 23 years on active duty.
Denise received her Doctor of Nursing Practice in outcomes performance from Loyola University Chicago, her Master of Education in adult education from the University of Oklahoma, and her Bachelor of Science in nursing from the University of Central Florida.
Job Titles:
- Director of Operations
- Director of Operations With
Denise Paquette is the Director of Operations with Chartis Clinical Quality Solutions. She brings more than 20 years of experience to the firm in the areas of operational and financial management, training, and process development.
Job Titles:
- Senior Consultant
- Senior Director
- Senior Consultant and Senior Director With
Frances Ponsioen is a Senior Consultant and Senior Director with Chartis Clinical Quality Solutions. She brings more than 25 years of healthcare experience to the firm, particularly in the areas of accreditation, regulatory compliance, credentialing, privileging, medical staff services operations, and centralized credentialing operations. Frances specializes in working directly with medical staff leadership and hospital executives to ensure continued compliance with all regulatory standards.
In addition to client work, Frances has served on the local South Texas Association of Medical Staff Professionals (STAMSP) as President and Secretary. She has also served as the Director at Large of the National Association of Medical Staff Services (NAMSS) and on its Governance Management & Manpower Committee, Nominating Committee, and Audit & Finance Committee.
Greg Kopulos is the President of Chartis Clinical Quality Solutions. As President, Greg is responsible for all financial, operational, and service areas including High Reliability Care Solutions, Medical Staff Services Optimization, Physician Education, and Interim Staffing Solutions. He also leads the company's growth strategies and drives its commitment to quality service through high-performing teams that align with Chartis Clinical Quality's entrepreneurial culture. Greg will serve as a member of both Chartis' and Chartis Clinical Quality Solutions' executive leadership teams.
Prior to joining the firm, Greg worked for GE Healthcare (GEHC), where he most recently served as Senior Vice President of Strategy and Omnichannel focusing on leading global go-to-market transformation. He held multiple roles within GEHC during his 16-year tenure, including Senior Vice President and COO-Global Services and Chief Operating Officer-US & Canada Region. Earlier in his career, Kopulos served as Vice President, Business Development for an equipment maintenance insurance firm and Vice President of Finance at a long-term care company. Greg obtained his CPA and started his career with Arthur Andersen providing consulting services to middle market clients.
Greg holds a Bachelor's in Accounting from the University of Wisconsin-Whitewater and an MBA from Marquette University.
Job Titles:
- Business Development Executive
- Business Development Executive With
Jen McCarthy is a Business Development Executive with Chartis Clinical Quality Solutions and brings more than 20 years of sales and operations experience to the firm. She is responsible for identifying clients' needs and helping them achieve efficiency and ROI in the areas of high reliability care solutions, medical staff services optimization, professional education, and workforce solutions.
Prior to joining the firm, Jen led Business Operations at Amazon Care, a healthcare startup providing telehealth services as an employer benefit. Before Amazon, she held numerous roles at GE Healthcare, including Director of Variable Compensation and Director of Operations.
Jen received her Bachelor's in Marketing and Management from the University of Wisconsin-Madison. She also has had the honor of volunteering for the Girl Scouts of Wisconsin for eight years where she has helped young women develop leadership and life skills.
Jennifer Beloff is a Principal focused on the expansion of clinical quality and high reliability care in a role that spans Chartis Consulting and Chartis Clinical Quality Solutions.
She brings more than 20 years of healthcare experience to the firm and is a nationally recognized leader in quality, including performance improvement, pay-for performance, measurement/rankings/ratings, and clinical documentation integrity (CDI).
Prior to joining the firm, Jennifer worked at Brigham and Women's Hospital where she served as the Vice President of Quality with executive oversight for quality, patient experience, clinical pathways, and CDI. In her role, Jennifer led efforts to identify and eliminate barriers to appropriate care and strategized and implemented hospital and systemwide interventions to achieve greater compliance and improved performance on a multitude of clinical quality and patient safety metrics.
A seasoned healthcare provider, Jennifer has also treated patients as a nurse practitioner, registered nurse, and a medical assistant. She's an avid speaker and author on healthcare quality and safety topics.
Jennifer is currently on faculty with the Safety, Quality, and Informatics Leadership (SQIL) Program at Harvard Medical School where she's taught since 2015. She received her Master and Bachelor of Science in nursing from Pace University and her Bachelor of Arts in English from Franklin and Marshall College.
Job Titles:
- Credentialing Consultant
- Member of the National Association for Medical Staff Services
Justine Spinosi is a Credentialing Consultant with Chartis Clinical Quality Solutions. She brings more than 20 years of healthcare experience to the firm, particularly in the areas of credentialing, privileging, and medical staff services operations. Justine has a record of excellence in leading a credentialing verification organization and medical staff services department. She champions systems, streamlining processes, and advancing quality care delivered by health systems. Justine has deep experience fostering collaborative, cross-functional relationships with stakeholders vital to achieving regulatory compliance and quality.
Justine is a member of the National Association for Medical Staff Services (NAMSS), a Certified Professional in Medical Services Management (CPMSM), and a Certified Professional Credentialing Specialist (CPCS).
Prior to joining Chartis Clinical Quality Solutions, Justine was the Director of Credentialing for a large healthcare system in Columbus, Ohio. She led credentialing and re-credentialing operations for organizations with 10,000+ providers, within 10 hospitals, and 2 health plan networks. She developed efficient, effective, and high-quality criteria, policies, and procedures, and leveraged technology to fuel the achievement of credentialing and accreditation standards.
Justine received her Master of Business Administration from The Ohio State University Fisher College of Business and her Bachelor of Science in business administration and marketing from John Carroll University.
Job Titles:
- Senior Consultant
- Senior Consultant, Clinical Compliance & High Reliability Practic
Kim Wilson is a Senior Consultant for Chartis Clinical Quality Solutions with more than 20 years of experience in clinical nursing, leadership, regulatory compliance, and informatics. Kim's proven approach to simplification and process redesign benefits her clients in a variety of areas. She expertly guides them through survey readiness assessments for the Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC). Kim also leads adverse action engagements, policy simplification assessments, and training, as well as electronic medical record (EMR) simplifications for a variety of electronic medical platforms including Epic, Cerner, Meditech, and Medhost.
Kim served on the Health Management System (HMS) Healthcare Quality Coalition Advisory Board, where she contributed to improving the design and structure of patient EMR layout, helping hospitals achieve Meaningful Use (MU) criteria. She provided critical feedback as a part of TJC's Consultant Forum, offering insight related to current needs in the healthcare industry. Kim was also selected from among hundreds of entries for publication in Business Insider Intelligence Digital Health Pro, with her article, "What The Pros Are Saying."
Prior to joining the firm, Kim spent years working as a critical care nurse, eventually moving into nursing informatics where she led informatics departments and teams. As Manager of Informatics, Kim oversaw all MU and Leapfrog activities for patient EMRs and successfully attested to Stages I and II of MU. Within this role, she had oversight of the EMR training and onboarding of over 1,500 employees, students, and providers annually.
She has also provided administrative oversight for numerous clinical information system projects including CPOE, Patient Portal, Physician Documentation, and eMAR management. In addition, she served as the Director of Informatics and Regulatory Compliance for a healthcare system in Houston and Louisiana. Kim's vast experience also includes education-she has taught the Structure and Design of EMRs at the collegiate level.
Kim received her Bachelor of Science in nursing from East Texas Baptist University and her Master of Science in health informatics from Walden University. She is also certified in Sequel Viewpoint.
Job Titles:
- Senior Physician Consultant
Laura Rife, MD, is a Senior Physician Consultant with Chartis Clinical Quality Solutions. She brings more than 20 years of consulting and healthcare experience to the firm, particularly in the areas of medical staff education, new leadership skills and training, physician burnout, peer review, rules and regulations, and medical staff bylaws.
Prior to joining Chartis Clinical Quality Solutions, Laura served as the Associate Vice President of Medical Staff Services, Medical Director of Hospital Service, and Medical Director of the Preoperative Medical Services Department of Hancock Health. She has previously served as an external physician consultant with the firm and a national speaker for its Medical Director Leadership Institute track.
In addition, Laura is a member of the American College of Physician Advisors and has her CHCQM Certification through the American Board of Quality Assurance and Utilization Review Physicians. She is board certified through the American Board of Family Medicine and is a 2016 Fellow from the Tobias Center for Leadership Excellence.
Laura received her medical degree from Indiana University School of Medicine and her Master of Business Administration from Indiana University Kelley School of Business. She earned a Bachelor of Arts in chemistry and Spanish from Hanover College.
Job Titles:
- Advanced Registered Nurse
Laurie Maxwell is an advanced registered nurse practitioner (APRN) with over 30 years of emergency department experience. She is a critical part of the External Peer Review (EPR) Clinical Team for Chartis Clinical Quality Solutions, serving as the Clinical Case Review Program Manager. In this role, she is responsible for the staffing, onboarding, and training of physician reviewers for EPR engagements. She also manages the clinical quality assurance process for all EPR reviews. The Chartis EPR Clinical Team serves clients across the country, providing EPR services from a panel of approximately 350 actively practicing, board-certified physician reviewers.
A leader in the field, Laurie has spoken at the National Emergency Department Scientific and Leadership Assemblies on numerous occasions. Laurie joined the EPR team after working as a compliance consultant at Chartis for three years.
Prior to her time at Chartis, Laurie worked at the corporate level, establishing and implementing best-practice standardized operations in emergency department and inpatient areas of large for-profit and nonprofit hospital systems. Laurie's work spanned a variety of hospital specializations: trauma centers (including level I trauma), chest pain centers, stroke centers, pediatric hospitals, women's health hospitals, and behavioral health hospitals. She served as the Associate Chief Nurse at a large academic hospital. Her practice as an APRN includes emergency department, urgent care, and retail health center environments.
Laurie is a Certified Professional in Healthcare Quality and is a member of the American Nurses Association and the Emergency Nurses Association. She is actively licensed as an APRN in Florida and Kentucky, and she holds a multi-state RN license in Florida. Laurie is certified in Advanced Cardiac Life Support, Pediatric Advanced Life Support, and Basic Life Support by the American Heart Association. In addition, she is certified as an APRN and Nurse Executive through the American Nurses Credentialing Center and as a Certified Emergency Nurse by the Emergency Nurses Association.
Laurie holds a master's degree in nursing from Western Kentucky University and received the Norma Shepherd Award for Excellence in Critical Care Nursing.
Job Titles:
- Associate Vice President Talent Development With Chartis
Lisa Cannon is an Associate Vice President Talent Development with Chartis. With over twenty-five years of experience across healthcare delivery and professional services organizations, Lisa has deep industry health delivery domain experience. In her role, Lisa is directly responsible for leading all talent development-related initiatives and processes for the Chartis Clinical Quality Services (CCQS) business unit and oversees these efforts for the Chartis Informatics & Technology business unit as well. Her efforts are in direct support of the organization's mission to materially improve healthcare in the world. Lisa has expertise across talent development, resource management, talent acquisition, and human resources. A talent leader, she brings a depth of industry understanding, having been both an industry consultant and a Registered Nurse. She holds her Senior Certified Profession (SCP) Certification from the Society for Human Resource Management (SHRM).
Prior to working at Chartis, Lisa worked in progressive talent development leadership positions for First Consulting Group/Computer Sciences Corporation, HIA Stanley Black & Decker (Healthcare division), and Brookmeade Consulting.
Lisa has both her Master of Business Administration and Master of Science in Nursing from Wright State University.
Job Titles:
- Vice President of Clinical Compliance
- Vice President, Clinical Compliance and High Reliability
Lisa Eddy is the Vice President of Clinical Compliance and High Reliability with Chartis Clinical Quality Solutions. With more than 25 years of consulting experience specializing in CMS certification and accrediting agency regulatory compliance, Lisa supports her clients with a wealth of knowledge and firsthand experience. Lisa possesses a deep understanding of hospital operations and clinical quality at the executive nursing and quality/risk management level. Her expertise in critical care nursing, quality, and patient safety form the foundation for her work helping organizations achieve sustained regulatory excellence. In her role, Lisa focuses on the development and facilitation of implementation strategies for performance improvement and patient safety programs, driving healthcare organizations to achieve higher reliability.
Lisa provides critical support to organizations facing adverse actions and/or CMS decertification from post-accreditation surveys. She helps them successfully clarify requirements for improvement and develop plans of correction. These plans are accepted by regulatory agencies because they are uniquely and carefully crafted for ease of implementation by the organization's healthcare staff. Lisa also serves as project oversight for organizations experiencing Systems Improvement Agreements (SIAs). Her leadership ensures each SIA project reaches its conclusion with full reinstatement of the deemed status for the involved hospital. She has led successful adverse action and SIA reinstatements that vary from large nationally recognized academic quaternary care centers to smaller community hospitals and ambulatory centers.
Prior to joining Chartis Clinical Quality, Lisa was the Vice President of Professional Services at a national healthcare publication and consulting firm. There, she was responsible for consultation services and product line development. She has previously served as Chief Nursing Officer and Vice President/Director of Quality in the acute care hospital environment. Her clinical background is in nursing leadership, critical care, and medical/surgical nursing.
Lisa is a member of the National Association of Healthcare Quality and is a Certified Professional of Healthcare Quality. She has been a presenter at the CMS Region 6 State Agency Conference and leads executive sessions on governance, oversight, and regulatory and safety compliance at multiple healthcare systems throughout the nation.
She received her Master of Science in nursing from California State University, Dominguez Hills, her Master of Healthcare Administration from the University of Phoenix, and her Bachelor of Science from the Rueckert-Hartman College School of Nursing, all with honors.
Job Titles:
- Senior Consultant
- Member of the National Fire Protection Association
- Senior Consultant, Engineering & Life Safety
Lori Dinney is a Senior Consultant for Chartis Clinical Quality Solutions with more than 35 years of consulting and healthcare experience. Because of her expertise in life safety, she helps her clients successfully navigate the constantly changing requirements of life safety compliance.
Lori serves as a member of the National Fire Protection Association (NFPA), Society of Fire Protection Engineers (SFPE), and the American Society for Health Care Engineering (ASHE). She also serves as a Professional Engineer (PE) exam writing committee member for the fire protection license exam.
Prior to joining the firm, Lori was a Consultant at several medium-sized healthcare consulting firms, including TSIG Consulting, Safety Management Services, and Code Consultants.
Lori received her Master of Science in fire protection engineering from Worcester Polytechnic Institute and her Bachelor of Science in chemical engineering from the University of Pittsburgh. She also has a professional engineering license in fire protection engineering.
Job Titles:
- Senior Vice President of Business Development
Mark is the Senior Vice President of Business Development at Chartis Clinical Quality Solutions. He is responsible for expanding the firm's presence in the marketplace by identifying clients' needs in the areas of high reliability care, patient safety and clinical quality, medical staff services optimization, professional education, and workforce solutions. Mark's goal is to help clients achieve optimal patient, staff, and financial outcomes.
Prior to joining Chartis Clinical Quality Solutions, Mark worked for GE Healthcare (GEHC) and most recently served as Chief Marketing and Commercial Officer, Imaging, where he helped radiology departments deliver better patient outcomes through innovative technologies, including AI-enabled diagnostics. He held multiple roles during his 19-year tenure at GEHC, including Chief Marketing Officer Healthcare Systems, Chief Marketing Officer Asia Pacific, and Executive Leader of Simplification. Earlier in his career, Mark led various Information Technology efforts with GE Capital in the US, Europe, and Asia.
Mark has designed and taught marketing modules at the University of Wisconsin School of Business Center for Professional & Executive Development. He holds a Bachelor's in Computer Information Systems from Bentley University.
Job Titles:
- Vice President, Bylaws and Governanc
- Vice President, Bylaws and Governance
Mary Hoppa, MD, is the Vice President of Bylaws and Governance with Chartis Clinical Quality Solutions. She also oversees the peer review practice and brings more than 25 years of consulting and healthcare experience to the firm. Mary is nationally recognized for her expertise in the areas of bylaws, rules and regulations, and peer review for hospitals, health systems, and medical groups across the country. Her experience centers around helping physicians and medical centers find effective solutions to their most significant challenges.
Mary is sought out for her expertise as a thought leader, speaker, and authority on topics related to medical staff bylaws, policies and procedures, medical executive committee, and medical staff leadership. Her work in academic and community hospital settings has included credentialing and privileging, peer review and quality, medical staff education, and conflict resolution.
In addition, Mary has authored several books on medical staff leadership: "The MEC Handbook," "Medical Staff Leader's Practical Guide," "The Greeley Guide to Medical Staff Bylaws," "The Top 40 Medical Staff Policies and Procedures," and "Engage and Align the Medical Staff and Hospital Management."
Prior to joining Chartis Clinical Quality, Mary was the Chief Medical Officer at a large hospital in the Chicago area. She also practiced family medicine for more than 15 years, served on the Iowa Board of Medical Examiners, and served as the Medical Director of two insurance plans.
Mary received her Master of Business Administration from the University of Wisconsin School of Business, her Doctor of Medicine from the University of Wisconsin School of Medicine and Public Health, and her Bachelor of Science in biochemistry from the University of Wisconsin.
Job Titles:
- Senior Vice President of Client Services With
- Senior Vice President, Client Services
Meg Hartwell is Senior Vice President of Client Services with Chartis Clinical Quality Solutions. She brings more than 30 years of consulting and healthcare experience to the firm. Her areas of expertise include operational and financial management, information technology, and clinical program management. Meg plays an instrumental role in driving the company's mission to help healthcare organizations solve complex challenges, improve efficiency, comply with regulations and standards, achieve practitioner engagement and alignment, and excel in delivering high-quality, cost-effective patient care.
Prior to joining Chartis Clinical Quality, Meg was Director of Client Services and Clinical Program Management at McKesson, Vice President of Client Services at MediVation, and Senior Manager in the Healthcare Information Technology practice at EY.
Meg received her Bachelor of Arts in biology and business administration from Gettysburg College.
Job Titles:
- Credentialing Consultant
- Member of the National Association of Medical Staff Services
Monica is a member of the National Association of Medical Staff Services and Texas Society for Medical Staff Services Specialist.
Job Titles:
- Director
- Director, Medical Staff Services
Nancy Morabito is a Director at Chartis Clinical Quality Solutions. Her 33 years of experience in medical staff services includes three decades of directorship responsibility working directly with medical staff leadership and hospital executives. She has also held leadership roles in medical records, investigational research, graduate medical education, continuing medical education, disaster preparedness, and library services. Nancy's vast experience also includes her time serving as the Human Protections Administrator for a large institutional review board in California.
Prior to joining Chartis Clinical Quality Solutions, Nancy was the Director of Medical Staff Management at Good Samaritan Hospital in Los Angeles, a large academic health center. She was also the Director of Medical Staff and Health Information Management at Adventist Health White Memorial Medical Center.
Active in the industry, Nancy has served as a board member for the San Fernando/Ventura Chapter of the California Association of Medical Staff Services.
Nancy has bachelor's degrees in healthcare administration and in healthcare IT, both from the University of Phoenix.
Job Titles:
- Senior Consultant
- Senior Consultant With
Job Titles:
- Registered Nurse
- Senior Consultant
- Senior Consultant With
Phillip Boaz is a Senior Consultant with Chartis Clinical Quality Solutions. He brings his clients more than 30 years of consulting and healthcare experience in the areas of critical care and trauma nursing, infection prevention, risk management, and regulatory compliance. With a background as a Centers for Medicare & Medicaid Services (CMS) surveyor in Texas, he leads full mock surveys to prepare clients for upcoming regulatory visits. He also assists clients in crafting realistic and sustainable plans of correction in response to survey findings.
Phillip leads the firm's team of Infection Prevention and Control (IPC) practitioners. He has helped numerous organizations address The Joint Commission (TJC), Det Norske Veritas (DNV), The Accreditation Association for Ambulatory Health Care (AAAHC), and CMS survey findings. His solutions consistently achieve and sustain patient safety improvements and regulatory compliance.
Under Phillip's guidance, the Chartis Clinical Quality team has developed and utilized a comprehensive tool for completing intensive surveys of sterile processing, high-level disinfection, and operating room regulatory requirements; hospitals of any size can utilize this tool to be more effective in their surveys.
Phillip has co-authored 11 papers in peer-reviewed publications, mostly in the field of trauma and critical care.
Prior to joining the firm, Phillip was System Director of Risk Management for a hospital system in East Texas, which included two hospitals, an ambulatory surgery center, and two off-site emergency departments. He was a CMS and state licensure surveyor for the Texas Department of State Health Services for nearly five years. There, he conducted over 130 comprehensive surveys and complaint investigations at regulated health facilities to determine compliance with state and federal regulations. Phillip was also the Infection Control Director for a full-service, 425-bed regional referral hospital for over six years and a Trauma Clinical Coordinator in a level 1, high-volume university teaching hospital for more than seven years.
Phillip is a Registered Nurse and received his Master of Science in nursing as an acute/critical care clinical nurse specialist from Vanderbilt University and his Bachelor of Science in biology and chemistry from Georgetown College. He is a member of the Association of Professionals in Infection Control and Epidemiology (APIC) and holds a Certification in Infection Prevention and Control (CIC) from APIC's Certification Board of Infection Control and Epidemiology (CBIC).
Job Titles:
- Director of External Peer Review Services With
- Director, External Peer Review Services
Robin L. Jones is the Director of External Peer Review Services with Chartis Clinical Quality Solutions. She brings almost 35 years of client relationship management experience within the professional services industry and has spent the last 22 years with Chartis Clinical Quality Solutions. Robin's expertise is in nurturing long-term relationships with our healthcare clients.
Robin was one of the firm's first virtual education program producers. In this position, she paired internal subject matter experts with those in the healthcare field while providing education that reflected our core service offerings and mission. Robin also recruited national subject matter experts to our speaker's bureau and later became the manager of continuing education where she achieved the organization's initial accreditations with the Accreditation Council for Continuing Medical Education and American Nurses Credentialing Center, a subsidiary of the American Nurses Association. This significant accomplishment allowed us to provide continuing medical education and nursing contact hours for clients who attend our national in-person events as well as entities that purchase our printed and on-demand educational products and services.
Before joining Chartis Clinical Quality Solutions, Robin served as the marketing communications manager for an international environmental engineering and consulting firm and for a start-up environmental waste-to-energy company, both headquartered in Boston.
Robin received her Bachelor of Arts in English with a concentration in communications from Salem State University in Salem, Massachusetts.
Job Titles:
- Officer
- Advisory Consultant
- Chief Credentialing Officer
- Member of the National Association Medical Staff Services
Sally Pelletier is an Advisory Consultant and the Chief Credentialing Officer with Chartis Clinical Quality Solutions. She brings over 30 years of credentialing and privileging experience to her work with medical staff leaders and medical services professionals across the nation. She advises clients in the areas of medical staff accreditation and regulatory compliance, medical staff services department and centralized credentialing operations, and privileging redesign. She is also a frequent presenter, providing leadership development training for medical staff leaders and medical services professionals.
Sally serves on the faculty for The Credentialing Solution, a 3-day educational program for medical leaders and professionals. Her client engagements have included leading three system-wide initiatives to integrate and centralize credentialing across their respective enterprises and leading system-wide privileging redesign for several clients including a prominent NYC integrated health system.
Sally is a member of the National Association Medical Staff Services (NAMSS), New Hampshire Association Medical Staff (NHAMSS), and National Credentialing Forum, and she serves on the Editorial Advisory Board of the Credentialing Resource Center. With NAMSS, Sally has been an instructor and served on the Board of Directors, chairing the Bylaws Committee; the Credentialing Elements Task Force; and the Governance, Management, and Manpower Committee. In addition, her service as President of NHAMSS earned her the 2008 Excellence in Medical Staff Services Award.
She has authored and co-authored several industry publications including: "Core Privileges for Physicians: A Practical Approach to Developing and Implementing Criteria-based Privileges," "The Medical Staff's Guide to Overcoming Competence Assessment Challenges," "Core Privileges for APPs: Develop and Implement Criteria-Based Privileging for Non-physician Practitioners," and "Assessing the Competency of Low-Volume Practitioners: Tools and Strategies for OPPE & FPPE Compliance."
Prior to joining Chartis Clinical Quality Solutions, Sally was the Medical Staff Coordinator at The Memorial Hospital in North Conway, NH.
Sally is a dual-certified medical services professional: Certified Professional Medical Services Management and Certified Provider Credentialing Specialist.
Job Titles:
- Senior Consultant, Clinical Compliance & High Reliability Practic
Job Titles:
- Vice President, External Peer Review and Patient Safety
Job Titles:
- Senior Vice President, Chartis Workforce Solutions