JBROUILLARD

Highly adept Customer Success and Account Management Executive with 20+ years repeated success in technology management, sales, and business development. Demonstrated expertise managing high-profile corporate, educational, and government accounts to bolster company sales-revenue through adoption and expansion of products. Proven forerunner in customer success with experience in establishing and cultivating relationships with executives and decision makers at clients and strategic partners. Manage, retain and grow business in a client dossier of over 30 million in annual revenue within the region and well over 100 million globally... Customer Success Manager for Equinix, Inc, a Fortune 500 multinational corporation focused on global digital infrastructure and ecosystems. Responsible for managing the on-going customer service relationship and serves as the primary point of contact through the customer lifecycle, acting as a strong customer advocate responsible for the overall..