NHOS - Key Persons
Janey Milligan is the NHOS Independent Complaints Reviewer with responsibility for reviewing complaints about the way in which the New Homes Ombudsman Service handles cases. Her role is not to review decisions of the Ombudsman but instead to ensure that the NHOS policies and procedures have been complied with where there is a complaint that has exhausted the internal complaints procedure.
She is fully independent of the NHOS and reports directly to the Board of the NHOS.
Janey has worked in the construction industry for 40 years initially qualifying as a Chartered Quantity Surveyor in 1985. Janey is a qualified Arbitrator, Adjudicator & accredited Expert Witness and continues to lecture and tutor on various professional bodies courses and conferences on dispute resolution topics.
Job Titles:
- Chairman / Chair, National Residential Landlords Association
Paula is very experienced in dispute resolution and complaints management. She has worked within the private rented sector and with private house builders and retail outlet developers for the last fifteen years. An Associate Member of the Chartered Institute of Arbitrators (CIARB) and an EMP Member of Propertymark (MARLA).
Sara Hesp is a Lead Ombudsman in NHOS. She has worked at the Valuation Office Agency, she sits on the First Tier Tribunal [Property] Scotland as a Lay member and has worked as a Lead Adjudicator at the Dispute Service.
Job Titles:
- Group Chief Executive, the Dispute Service