LIFESTORY

Lifestory are currently responsible for training all the Lifehosts and General Manager's and this will not change. Over the past 18 months we have created a number of processes, new induction manuals and increased support for our team. Health and Safety is a vital part of this and will remain one of our highest priorities. We have just appointed a new Head of Health & Safety to the business and a significant part of their role will be to oversee the operational developments... As you are aware the property management of your Lifestory community has been outsourced to Rendall & Rittner since Summer 2019. During this time, we have worked closely with our homeowners, committees, Lifehosts and the Customer Operations team to learn what works best for our communities in managing your homes... Lifestory has agreed an incentive payment to ensure that all outstanding issues that are within Rendall & Rittners' remit to resolve are remedied before the handover is completed. This incentive is..