WILLIAM LAC

Technical Support Engineer for Splunk On-Prem User Behavior Analytics (UBA). This is a Customer-Facing role, in which Zoom meetings is a frequent occurence to troubleshoot complex issues involving Application and Platform issues. These issues can involve a number of services, including but not limited to, Zookeeper, Kafka, Spark, Hadoop, Postgres, and Kubernetes... Designed and built proof of concept software to improve project management workflow using Ruby on Rails, PostgreSQL DB, and React. Collect, analyze and identify California State roads to find the quality of the pavement using ProVAL software... Aspiring to be in a role where I can contribute by coding/scripting/automating. 5+ years in Support Engineering Organization, 4+ years in working as a Civil Servant as a Civil Engineer, but applying my technology background. 2+ years of working in a Lab Environment installing and configuring Routers, Switches, and Servers.