FLETCHERS GROUP - Key Persons


Adrian Denson - Chief Legal Officer

Job Titles:
  • Chief Legal Officer
Adey's background is in complex and catastrophic injury, having handled some of the biggest PI cases in the country. He leads all of our legal teams in the business as well as our compliance function. Adey's background is in complex and catastrophic injury, having handled some of the biggest PI cases in the country. He leads all of our legal teams in the business as well as our compliance function.

Aimee Ratcliffe

Job Titles:
  • Associate & Serious Injury Solicitor
Aimee is extremely passionate about catastrophic injury, and is driven to rebuild our clients' lives, following what are often lengthy and complex legal cases. Aimee…

Alex Kenny - CMO

Job Titles:
  • Chief Marketing Officer
Alex Kenny has been at Fletchers since 2003 and has experience in both legal and marketing roles. Alex has led the firm's marketing for the last nine years and created and launched Fletchers' consumer brand, Patient Claim Line. Alex Kenny has been at Fletchers since 2003 and has experience in both legal and marketing roles. Alex has led the firm's marketing for the last nine years and created and launched Fletchers' consumer brand, Patient Claim Line.

Alex Lynch - CFO

Job Titles:
  • Chief Financial Officer
  • in 2016 As Our Director of Finance
Our Chief Financial Officer, Alex Lynch, joined Fletchers in 2016 as our Director of Finance, bringing 10 years of finance and accounting knowledge. Alex is responsible for ensuring all of the correct financial controls are in place. Our Chief Financial Officer, Alex Lynch, joined Fletchers in 2016 as our Director of Finance, bringing 10 years of finance and accounting knowledge. Alex is responsible for ensuring all of the correct financial controls are in place.

Alison Flaherty

Job Titles:
  • Partner & Head of Clinical Negligence
Alison is a Partner and Head of Medical Negligence Serious Injury with over 15 years' experience. Alison assists with the overall running of the Department and oversees several of the Medical Negligence teams. Alison is a Partner and Head of Medical Negligence Serious Injury with over 15 years' experience. Alison assists with the overall running of the Department and oversees several of the Medical Negligence teams.

Ami Dollery

Job Titles:
  • Associate
  • Chartered Legal Executive
  • Chartered Legal Executive - Clinical Negligence
Ami Dollery is an Associate and Medical Negligence Chartered Legal Executive with 14 years' legal experience. She joined Fletchers in 2013 and since then has been recognised for her exceptional performance and client care, consistently progressing in the firm as a result. Ami works in one of our four specialist catastrophic injury teams under Team Leader Julie Garner. Her skills and commitment have been recognised with her being appointed as an Associate in the firm. She works as a senior lawyer in one of four of the specialist high-value, catastrophic injury teams in the clinical negligence department. "Ami I just wanted to say a massive thank you to you for all your help. Also for reading my impact statement out on my behalf today. There was no way I could have done that today. You have been so professional with me all the way and I thank you for that. I know my husband would have been so pleased that he chose Fletchers to help him/me and that we got justice for him." "My main case handler is Ami Dollery. My case has taken over 4 years and from day one I knew I was in safe hands. Ami Dollery has been totally amazing, from the moment she took charge of my case. She saw me at my worst, health and mentally and seen the improvement I have made. This being a big part of her help, understanding and empathy she has shared with me. She is not only my lawyer but also now a friend, I can't thank her enough for all she has done for me. You really do have a amazing lawyer working for you."

Amy Kirk

Job Titles:
  • Associate & Chartered Legal Executive - Clinical Negligence
Amy has a particular interest in deceased/preventable death claims, stillbirths, traumatic births, orthopaedic injuries, psychiatric injuries and group action work. Amy's caseload specialises in claims…

Andrew Clark

Job Titles:
  • Director of Legal Training
Andrew is a Partner and Director of Legal Training. He is responsible for overseeing the design and delivery of legal training across the group, as…

Andrew Hesketh

Job Titles:
  • Associate & Head of Clinical Negligence
As one of the Heads of our Medical Negligence Team, Andrew is part of our leadership team, supporting and supervising our skilled teams in the…

Ashley Nolan

Job Titles:
  • Chartered Legal Executive
Since joining the Catastrophic Personal Injury Team here at Fletchers in 2012, Ashley has gained extensive experience of handling large and complex loss cases. Ashley…

Bilal Qasim

Job Titles:
  • Senior Solicitor
  • Team Leader
  • Medical Negligence Solicitor
Bilal is an experienced Medical Negligence Solicitor with a demonstrated history of working in the medical and health care industry. He qualified as a lawyer through the well respected University of Law in Manchester. Bilal is an experienced Medical Negligence Solicitor with a demonstrated history of working in the medical and health care industry. He qualified as a lawyer through the well respected University of Law in Manchester.

Bob Coupland

Job Titles:
  • Partner
  • Head of Bike Claims
Bob is a Partner, with over 20 years' experience as a solicitor specialising in personal injury and medical negligence. Before this, Bob was a qualified nurse working in a number of Northwest A&E departments. Bob is a keen biker having ridden motorcycles for over 25 years and continues to commute to our offices around the Northwest on his bike. Bob is a Partner, with over 20 years' experience as a solicitor specialising in personal injury and medical negligence. Before this, Bob was a qualified nurse working in a number of Northwest A&E departments. Bob is a keen biker having ridden motorcycles for over 25 years and…

Caroline Morris

Job Titles:
  • Partner
  • Director of Serious Injury
Caroline Morris is a Partner and our Director of Serious Injury. Caroline has specialised in personal injury for 25 years. During her time with Fletchers, she has recovered over £56 million in damages for clients to rebuild their lives. Caroline's tenacity is driven by her hope that every client will have the best life possible, post injury. She achieves rehabilitation options early so her clients benefit from the best treatment and care at the earliest stage. In addition to this, Caroline is entirely dedicated to her clients and their families. She prides herself on providing more than a legal service to her clients, and adopts a holistic approach to the relationship. "I have been instructed by Caroline Morris for many years and I am able to say, without hesitation, that she is one of the best lawyers that I have worked with in representing such clients"

Catherine Jarrett

Job Titles:
  • Head of Client Care and Onboarding
Catherine understands how difficult it can be to make that first call to a solicitor and ensures that all clients feel fully supported when starting…

Charlene Mann

Job Titles:
  • Director of Transformation
Charlene has over 20 years' experience of change delivery, specialising in new business ventures, mergers and acquisitions, product development and regulatory change. Her role also…

Charlotte Mackulin

Job Titles:
  • Partner & Serious Injury Solicitor
Charlotte deals with the most complex and life-changing, catastrophic injury cases and is experienced in representing individuals who have suffered amputation, spinal cord injury, severe…

Chris Gilbert

Job Titles:
  • Head of Legal Strategy and Operations
Chris is responsible for looking after a team of Business Analysts, who work on a portfolio of projects to deliver change to the business. Chris specialises…

Chris Harrold

Job Titles:
  • Associate & Serious Injury Solicitor
Passionate about helping those who have sustained serious injuries, Chris and his team help empower clients to regain their life back after injury - whether this…

Christian Beadell

Job Titles:
  • Head of Legal Strategy and Operations / Group Actions
Christian has specialised in clinical negligence claims since qualifying in 1998. He has featured in the Legal 500 as a recommended claimant solicitor in the North West, and also Heads the Group Action teams. Christian is currently seconded to the Legal Strategy team to help lead delivery of a number of key projects across the Clinical Negligence, PI and Costs Departments. In addition he continues to head the Group Action work within Fletchers and is involved with a number of clinical negligence claims across the teams, building on his previous group action experience in the MMR, DePUY ASR and George Rowland litigation, where he was involved in implementing several key novel protocols for the management of multi-claimant claims.

Dale Owen

Job Titles:
  • Head of FP & a
Dale and her team provide insights and strategic financial guidance, which play a crucial role in driving informed decision-making and help us to achieve our…

Dan Taylor

Job Titles:
  • Director of Integration - M & a
With extensive experience in Finance, Operations, and Technology, Dan is responsible for ensuring that all people, processes, and systems are integrated into the Group to…

Dawn Bowdler - Chief Compliance Officer

Job Titles:
  • Head of Compliance
Dawn is our Head of Compliance and was made Partner after 10 years at Fletchers. Dawn has a wide knowledge of all things compliance, money laundering and data protection, which is a very valuable asset for the business. Dawn is our Head of Compliance and was made Partner after 10 years at Fletchers. Dawn has a wide knowledge of all things compliance, money laundering and data protection, which is a very valuable asset for the business.

Emma Semwayo

Job Titles:
  • Senior Solicitor
  • Solicitor
  • Team Leader
  • Partner & Head of Medical Negligence
Emma has vast experience handling a wide range of clinical negligence claims. She has a determined to represent clients who don't have a voice and to make a difference to the their lives. Throughout her career, She has done exactly that, specialising in clinical negligence for over a decade, offering exemplary representation to hundreds of clients. Emma is a Team Leader and Senior Solicitor in our medical negligence department. Emma is a skilled solicitor and supports in the leadership of her team, by completing assessments and strategically planning case progression. Emma's philosophy is that no matter the potential value of a claim, her clients deserve high quality, potentially life altering legal representation which she offers with her hard work and enthusiasm. Qualifications BA(Hons) 2:1 University of London Graduate Diploma in Law (With commendation) MMU LPC (With Commendation) MMU

Gemma Weeks

Job Titles:
  • Associate & Clinical Negligence Solicitor
Gemma is involved with her client's life when they are at their most vulnerable developing trusted relationships with clients and their families. Gemma's personality puts…

Georgia Briscoe

Job Titles:
  • Partner and Director of Legal Strategy
Georgia is a Partner and Director of Legal Strategy and Operations, with over 20 years experience. She drives operational change in line with the wider…

Guy Pomphrey

Job Titles:
  • Partner & Senior Clinical Negligence Solicitor
Guy works on high value and complex cases with particular experience and expertise in cerebral palsy birth injury claims and fatal accident claims.

Jeremy Parker

Job Titles:
  • Legal Claims Mount over Disgraced Surgeon - BBC News

John Bradley Williamson

Job Titles:
  • Barking Havering and Redbridge University Trust

John Killen

Job Titles:
  • Clinical Negligence Solicitor
John Killen Clinical Negligence Solicitor Using only the best barristers and experts, his caseload typically involves cases valued over £100,000 but takes a special interest, regardless of value, in the…

Julie Garner

Job Titles:
  • Senior Clinical Negligence Solicitor & Team Leader
In total, Julie has 25 years' experience in the legal sector and has been a Claimant Specialist Clinical Negligence Solicitor for over 15 years. Julie…

Kate Edwards

Job Titles:
  • Director of Private Client
In 2020, Edwards was invited by Mr Justice Hayden to join the ‘Hive Committee' - a small group of key individuals who could consult rapidly…

Kate Lozynska

Job Titles:
  • Associate & Clinical Negligence Solicitor
Kate's Team is a designated team dealing with amputation cases. She has a close affiliation with the Amputation Foundation and enjoys charitable work and fundraising.

Katy Link

Job Titles:
  • Chartered Legal Executive - Clinical Negligence
Whilst Katy deals with a variety of clinical negligence cases, she has a keen interest in orthopaedic, cosmetic surgery and also paediatric cases. Aside from…

Kayleigh Harrison

Job Titles:
  • Head of Financial Integration & Accounts
qualified, Kayleigh joined Fletchers in 2015 and has held many roles across the finance function since joining the team.

Leanne Devine

Job Titles:
  • Associate & Birth Injury Solicitor
As a dedicated Specialist Litigator, Leanne specialises in birth injury cases and is passionate about getting results for the many families she represents. Her unwavering…

Lorna Bailey

Job Titles:
  • Associate & Head of Learning and Development
Joining Fletchers in 2009, Lorna has a background in personal injury law and was Head of Fast Track for several years. Lorna has a passion…

Matt Smith

Job Titles:
  • Associate & Clinical Negligence Solicitor
Matt usually handles claims of the utmost severity, including brain injuries suffered at birth, strokes, fatal claims and all other catastrophic injuries, and has settled…

Maya Patel

Job Titles:
  • Clinical Negligence Solicitor
She deals with a wide range of complex, high value and often life-changing cases including birth injuries, delay in diagnosis of cancer and other conditions,…

Michael Hagan

Job Titles:
  • Associate & Head of International Injury
At Fletchers, Mike handles high profile and cutting-edge cases in the travel litigation field. He had recent success in running a ‘plain text' interpretation argument…

Natalie Richardson

Job Titles:
  • Clinical Negligence Solicitor
Natalie is extremely passionate about birth injury work, as a member of her family suffered cerebral palsy because of clinical negligence. She is driven by…

Nicola Ryan-Donnelly

Job Titles:
  • Associate & Serious Injury Solicitor
Nicola is passionate about helping those who have sustained serious injuries and is committed to empowering them to rebuild their lives, supporting them from the…

Parbeen Alamgir

Job Titles:
  • Associate & Senior Birth Injury Solicitor
Parbeen specialises in all types of birth injury claims and has developed a distinct interest and sub-speciality in women's health. As a respected and dedicated…

Paul Cahill

Job Titles:
  • Associate & Senior Compliance Solicitor
Paul studied law at the University of Liverpool, before completing the LPC at the College of Law. Having qualified in 2008, Paul has worked in…

Peter Daly

Job Titles:
  • Clinical Negligence Solicitor
Peter has a passion to positively influence his clients' lives, using his legal expertise built over a number of years. Outside of the office, Peter…

Peter Haden - CEO

Job Titles:
  • Chief Executive Officer
Peter Haden became Chief Executive Officer at Fletchers in November 2021. Peter is an experienced Board Executive with more than 25 years' experience of leading and driving change in consumer and professional services industries. Peter Haden became Chief Executive Officer at Fletchers in November 2021. Peter is an experienced Board Executive with more than 25 years' experience of leading and driving change in consumer and professional services industries.

Peter Rigby

Job Titles:
  • Director of Medical Negligence
Specialising in catastrophic injury, Peter is Partner and also leads the medical negligence teams across our entire department. He has been with Fletchers since 2010, previously responsible for our clinical negligence serious injury teams. Specialising in catastrophic injury, Peter is Partner and also leads the medical negligence teams across our entire department. He has been with Fletchers since 2010, previously responsible for our clinical negligence serious injury teams.

Rob Plummer

Job Titles:
  • Director of Infrastructure & Security
With over 20 years' experience in IT and Security, Rob has worked across the energy, finance, manufacturing, education and tech sectors. Rob specialises in the…

Siobhan Thacker

Job Titles:
  • Partner & Personal Injury Solicitor
Siobhan has a real passion for client care, implementing as much support as possible to try and put clients' lives back on track. She also…

Tim Scott

Job Titles:
  • Director of People
Tim is a Partner and leads our HR, Recruitment and Learning & Development teams. A Chartered Fellow of the CIPD, Tim has over 20 years'…

Tom Astbury

Job Titles:
  • Director of Mergers & Acquisitions
Tom joined Fletchers in February 2022, having spent close to a decade working for Co-op Group across M&A, corporate development and strategy.

Tony Armstrong

Job Titles:
  • Director
  • Director of Costs
Tony is a Director and has 34 years' experience of a broad spectrum of legal costs issues. He is responsible for operational and technical performance of our legal costs' recovery team. Tony is a Director and has 34 years' experience of a broad spectrum of legal costs issues. He is responsible for operational and technical performance of our legal costs' recovery team.

Zoe Holland MBE - Chief Commercial Officer

Job Titles:
  • Chief Commercial Officer
Zoe is also leading our Learning & Development transformation project, part of which is to develop inspiring and effective leaders to drive business success and…