OCMF GROUP

A team at Klever was working on this problem for a while and realized that together we could be better than any one of us. We opened up our research and invited a broad group of organizations and leaders to spark a collaborative dialogue on how we can work together on an Open Customer Metrics Framework... There are five categories of measures, and within that, suggested measures for executives and suggested measures for managers. The idea is to make sure we have a balance between listening to our Customers, Employees and the Business, and applying what we learn. There has to be a clear line of sight between the objectives of the organization and what each person can affect... Measurements are a way of communicating what is important to the organization. A good measurement system is simple enough to focus attention on a few key elements that are important to the organization and fair enough so that people at every level believe they can affect the measures. Your measurement framework..