What sets APEX apart from your BDC department is very simple. Work ethic. We run our business like a call center 7 days a week. Most BDC departments have a standard appointment count of 10-12 per day, per agent. We exceed that by 100%. Our agents are held to a higher standard and set 25-40 appointments per day, per agent. We train our agents to "close" appointments. They help your customers realize why it is in their best interest to walk into your dealership and meet with your team in person. We have a strategic follow up and double confirm every appointment we set. We take pride in our ability to turn "out of the market" buyers into viable prospects for our dealerships and go out of our way to make sure our appointments show. All we want you to do is sell them a car. We sell the appointment!... Our service experts will thoroughly comb through your database in search of customers that have not utilized your service drive recently. What this allows us to do, is set quality..