CUSTOMER CONTENT

Empathy is the cornerstone of Lang's culture. We strive to have empathy in every interaction: for other team members who come from different backgrounds, for our customers, for our partners. We approach every interaction by taking into account the other party's perspective. We are more than just customer-centric, we are people-centric... Every team builds prototypes, algorithms, and ideas that never see the light of day, but we don't see this as a waste of time and effort. We are building something new, so mistakes are allowed, even encouraged. At the same time, we have a bias for action, and strive to go live with MVPs and continue to iterate... This is especially true in Customer Experience organizations at D2C companies and modern Financial Services organizations that need to move fast to stay competitive in their markets. We help them scale in a smarter, faster way. Starting with their own data, they can become more efficient and focus on the customer, while at the same time..

Primary location: Brooklyn United States