GRANBY - Key Persons
Andrew is the Operations Director at Granby and is tasked with managing the internal structure to comply with policies, values and vision. He has helped our clients by providing guidance and support across all areas and departments to ensure that all work is completed on time, in full and within budget. Andrew is also in charge of developing plans and structures to ensure Granby is as efficient as possible. He finds the most rewarding element of his job to be working as part of a great team and getting the job done. With over 20 years at Granby, Andrew has always believed in "making the impossible, possible". In his free time, Andrew loves showing his support for Burnley F.C and is also an avid fan of Cheese and Gin (in no particular order!).
As the Head of Finance and Human Resources, Caroline is in charge of overseeing the financial functions that happen at Granby and acts as support to several other departments around the business. Before starting at Granby, Caroline had experience dealing with accounting in the Motor Industry for many well known car brands and was also a financial manager in the construction industry. She has been well accredited for her ability in the finance sector receiving an award from the Chartered Institute of Management Accounts(CIMA) as well as a Masters Degree in Business Administration. By making sure we have the right people working at Granby and that we have accurate management information, Caroline ensures that Granby is providing the best possible customer experience and is making the best possible decisions. She also loves spending time exploring the outdoors with her two children as well as dining out with friends and family.
Being a Client Support Executive, Chloe is the friendly first point of contact for many of our clients. She collaborates with the many departments across Granby in order to find a resolution for her client's queries. She supports with stock management and query management for our clients. Before starting with Granby, Chloe had worked in retail for 7 years and has since been able to bring her experience from working with customers and problem solving to a more bespoke role. She works with clients each day to solve any issue they could be having as quickly as possible. She contributes to the client experience by trying her best each day to make whatever it is a client needs a reality. The most satisfying thing for her is being able to solve client requests by working with the team. In her spare time, she loves to read and watch musicals.
Job Titles:
- Head of Warehousing and Security
Dave has been with Granby for over 28 years beginning his journey as a temporary employee but has progressed further and further each year, resulting in him becoming a member of the Leadership team. Now his role entails ensuring the Warehouse department services all of our client's needs, using efficient and seamless processes, whilst planning for the future. He also heavily supports the internal business needs and requirements across all departments ensuring Health & Safety protocols are in place and applied to keep all employees safe. His certifications include: Time & Work study qualification. Fire Marshall certification and the Nebosh NG3 Practical certification. Dave's hobbies include playing and watching football, even helping the Granby football team win three back-to-back seasons of 5-a-side. A message which empowers Dave is that ‘he is here to make a difference' which he does indeed.
Jo Kimber - Managing Director
Ever since becoming the Managing Director, Jo has led the business to further heights spearheading the entire operation and managing the strategic direction which we deliver. With over 21 years experience at Granby, she knows the complete ‘in's and out's' of our industry and has been the driving force behind a majority of the developments we've made using her years of experience to identify how we can provide the ultimate customer experience. One of Jo's favourite aspects of working at Granby is seeing the development of the team around her; it ensures she is able to pitch for new and exciting ideas because she knows her team can definitely make it happen. In her downtime, she is an avid dogwalker and Burnley supporter with a passion for gardening. Her favourite quote, being a female business owner, is: "A woman is like a tea bag - you can't tell how strong she is until you put her in hot water" (Eleanor Roosevelt).
Job Titles:
- Account Manager
- Client Relationship Manager
With prior experience liasing with clients as an Account Executive, Kelsey joined our team as an Account Manager; working with our clients to identify their requirements and how we can help. Alongside developing costing exercises, Kelsey works on nurturing client relationships and making their experience all the better by providing constant communications and updates on the status of their campaign. She develops costing opportunities for prospects whilst also helping to grow retained business. One of the most rewarding elements of her role is the excitement that comes with every new challenge and the thrill of always being busy. When she isn't hard at work, supporting her clients, she loves catching up on celeb gossip reading magazines.
As a Client Support Executive, Klaudia is the first point of contact for her clients. She is responsible for maintaining strong relationships with clients and fully understanding each of their needs. Before beginning at Granby, Klaudia had experience working in customer support for a different business. She joined Granby in January 2021 and has since progressed to becoming a Client Support Executive. She always ensures that she goes the extra mile for clients and helps to define the Granby client experience by providing added value on each request she works on. She thinks the most rewarding element of her role is to being able to constantly develop new skills which not only support her role but for the future too. A quote which inspires her is "Start by doing what's necessary, then what's possible; and suddenly you are doing the impossible." (Saint Francis)
Job Titles:
- Senior Client Support Executive
As a Senior Client Support Executive, Niamh handles day to day activity for a selection of clients who she is first point of contact for. As a Senior Client Support Executive, she is also the first point of support for the rest of the Client Support Executives and the Customer Support team. She contributes to the overall customer experience at Granby through her knowledge and understanding of Granby and its processes, and its clients. Through her knowledge of all clients, she can be proactive in offering solutions to clients for new issues they may be facing. Niamh originally started working in the warehouse and as such has a complete understanding of the ins-and-outs of the business through personal experience. The most rewarding element of her job is supporting the development of her colleague's confidence and knowledge of Granby.
As Head of IT, Paul works on developing the best possible solutions for our business and is tasked with staying up to date on all the latest in the technology industry. He also inspires innovation across the business whilst managing his software development team. His role is to ensure that our services are the best they can be and that our services are as helpful as possible to all our clients and staff. With a BSc Degree in computing and over 25 years in experience in team management, Paul is an expert in managing his team to create bespoke solutions to any problems which could potentially arise. His love for tech doesn't stop at work though. He is a self-professed home entertainment buff, enjoying watching movies and gaming in his downtime.
Rebecca is a Client Support Executive whose role consists of responding to client requests, handling day to day requirements and issues whilst ensuring positive and professional experiences and relationships. She first joined Granby in 2016 as a temporary production operative, before moving to the Warehouse Administration sector, to then move up to the Client Services department. This has allowed her to have a thorough understanding over all the operations taking place at Granby and provide this experience to her clients as additional value. She helps make the Granby experience what it is by ensuring that customers and client satisfaction is always reached to the highest standard. Her motivational quote is "Success is liking yourself, liking what you do, and liking how you do it" (Maya Angelou)
As the Head of Client Services, Victoria is responsible for managing all existing client relationships as well as the Customer Services teams. With a Diploma from the institute of Leadership and Management, Victoria is well-versed in getting the best out of her team and providing the greatest service for our clients. Her responsibilities encapsulate the entire customer experience at Granby and ensuring that our clients are always happy with our services. Before joining Granby, she worked for a different technology led business in a client facing role. In her free time, Victoria loves heading down to North Norfolk to relax and explore. Her favourite quote, by Simon Sinek, is "Working hard for something we don't care about is called stress. Working hard for something we love is called passion".