SY BY CEGEDIM UK - Key Persons
I am a relatively new joiner to the Cegedim e-Business team, getting started in September 2023 as a Delivery Manager. My experience is in customer operations management in software organisations, and I started out in project management. I have a background in Software Engineering, originally qualifying from Liverpool John Moores University with a development degree. My focus at Cegedim is ensuring a smooth customer journey from point of sale to delivery and implementation of a solution. I lead the Project Management, Installations & Managed Service teams, with a keen focus on high levels of customer satisfaction and efficiency. I'm also an aftersales point of contact and escalation point, so am here to support with any issues that arise throughout a project.
In 2021, I joined Cegedim e-business armed with a wealth of experience in managing EDI structures and a background in various roles, including quality assurance, project management, installations, and operations. Over seven dynamic years, I made a lasting impact before briefly exploring other opportunities. Now, I've returned, more skilled and motivated than ever!
At Cegedim e-business, I wear multiple hats - from managing the QA team to spearheading special projects. I'm not just a team player; I'm a catalyst for innovation and progress. My role isn't confined to office walls; I collaborate seamlessly with teams within the building and stretch across continents to Egypt, embracing the global nature of my responsibilities.
What sets me apart is my ability to transform challenges into opportunities. I provide invaluable insights into the Netix Platform and breathe life into stalled projects. With a background in Project Management, Installations & Operations, I'm not just a regular employee - I'm the go-to person who can be dropped into any situation and elevate it with minimal assistance.
I joined Cegedim in 2022, transitioning from hospitality to leverage my transferable skills in a new sector. In this role, I collaborate with stakeholders at all levels, with the ultimate goal of driving projects forward. This involves overseeing various phases in the project lifecycle including development, data collection, issue resolution, testing, implementation, and regular progress updates. My primary goal is to provide exceptional service and ensure timely delivery of customer requirements. In just a year, I advanced to Projects Team Leader. I regularly coach and support my team to enhance their knowledge and maintain high customer satisfaction.
Customer Service has always been my background, and since mid-2018 I have been applying that skill-set to EDI. This was initially at another company, but in 2020 (In the middle of the pandemic!) I was given the opportunity to move over to Cegedim.
Job Titles:
- Managed Service Team Leader
I've previously worked across various industries, ranging from Retail to Civil Merchanting. However, I've always held a strong passion for technology, which led me to take the opportunity to join the Managed Services team in 2021. Since then, I've collaborated with our key accounts, consistently developing my skill set and deepening my knowledge in EDI. What I find most enjoyable are problem-solving and ensuring customer satisfaction, integral to the Managed Services role. Having transitioned through different roles within the company, I currently hold the position of Managed Services Team Lead, bringing an entirely new challenge to my ever-evolving career at Cegedim.
Having returned to education later in life, upon completion of a computing degree in 2019 joined the Installation team at Cegedim e-business. During that time, I joined Cegedim e-business as a Graduate Installation Technician I progressed up to the Team Lead in 2022.
I joined Cegedim e-business in 2020, during the COVID Pandemic as a Senior Software Developer. In 2022 I was promoted to the Development Team Manager, focused on guiding a team of 6 developers on the successful delivery of features for our clients. We particularly pride ourselves on the onboarding and mentoring of Junior Developers, and this is an area I am particularly passionate about. This is a great place for Graduate developers to launch their careers and stay with us working for many years to come, and we have numerous examples of this in action. We also boast a strong staff retention rate with a number of the developers here being with us for 5+ years which is a testament to the fun environment and job satisfaction Cegedim e-business provides.