CHANGEPACE CONSULTING - Key Persons


Ben Wales

Job Titles:
  • Managing Director at Technology Strategy Consultancy 3Gamma, Executive Coach and Consultant to Senior Teams and NED / NXD
Rachel is an excellent coach. During the time I worked with her, she consistently received very positive feedback from clients who were able to get real change and enhanced performance as a result of her coaching. Rachel was one of a group of coaches I hired to provide performance coaching in a development program. Rachel contributed creative and expert input to help improve and shape the coaching model for this program, so that it was of the highest standard. I highly recommend her.

Deborah Brown

Deborah has significant experience as a coach, senior business leader and consultant working with global organisations both internally and externally in business, public and the arts sectors. She works with leadership teams, top talent and emerging talent to maximise their potential and enhance business outcomes. Her experience centres on building high performing teams, leading change through coaching, leadership development and 1:1 coaching. She has held global roles at GSK, Pfizer, BP International, JPMorgan Chase and Axa working with the Executive Teams and Boards of these organisations and understands the challenges and politics at this level. She has also worked with senior leaders and their teams in organisations such as British Airways, Ernst and Young, Sabic, Deutsche Bank, Civil Service, NHS and Education (Head Teachers) She works with leaders and their teams to build their personal and team effectiveness, manage expectations, successfully navigate the politics, build influencing and engagement strategies for stakeholders and strengthen their influence, emotional intelligence and presence. For her team coaching, she draws on many different methodologies including the science based TRIBE methodology which focuses on belonging and identity and Systemic Team Coaching which focuses on the needs of stakeholders and clarity of purpose. Deborah holds an MSc in Organisational Consulting and a Masters in Team Coaching and Executive Coaching programme at Ashridge. She is an EMCC and Ashridge accredited coach. She also hols an MSc in Gestalt and Complexity at Metanoia programme and the NTL Certificate in NTL Organisation Development. She is a Member of the Chartered Institute of Personnel Development (MCIPD) and Institute of Directors.

Dr. Jan Elfline

Job Titles:
  • Leader
Jan is a leader in the field of coaching and has pioneered work to bring the language and tools of Neuro Linguistic Programming (NLP) into the practice of coaching. She is the founder of the NLP Coaching Institute, an international training organisation that helps professional coaches develop extraordinary skills by combining NLP with business and personal coaching. In 2012 she founded Aligned Action International, providing accredited Coach Training Programs around the world to prepare participants to enter the profession as a certified coach. Jan has coached leaders and managers in more than 50 organisations including Jardine-Fleming (investment banking), State Farm Insurance, GlaxoSmithKline (pharmaceuticals), Bridgestone-Firestone (manufacturing), Grundfos (hydrolics), Coloplast (medical technology), BP (petroleum), in addition to educational institutions, UC Berkeley, University of Chicago, and The Wharton School, University of Pennsylvania. She is based in Illinois, USA and has worked internationally including assignments in Hong Kong, Copenhagen, London, Shanghai and Guadalajara. In 2018, she co-authored a book ‘Actor for Life, How to Have an Amazing Career Without All the Drama' with Connie De Veer - a profoundly powerful guide with exercises that draw on the latest methods from the science of learning to enable readers to break negative patterns of thought and behaviour, and literally reprogram their brains. Jan's strongest interest has always been in creativity and innovation, specifically as it applies to how we live our lives. She is passionate about helping her clients discover and learn habits that create happiness, in themselves and in the people around them. Her life goal is to help people realise that thinking time is productive, and it can be a lot of fun. It's free entertainment - as Jan says ‘Your brain is readily available, no battery required'.

Ella Jaczynska

Ella brings a combination of business and coaching expertise; she is an International Coaching Federation (ICF) accredited Associate Certified Coach that has been at the senior coalface of a global multinational so has an in-depth understanding of the pressures, challenges and opportunities that corporate life can bring. She is a neurophysiologist by training and prior to becoming a full time professional coach she spent over 24yrs at GlaxoSmithKline holding several senior positions and managing global teams. Her final role at GSK was as the VP Performance and Development Coach for the CEO's Future Strategy Group; where she helped drive development and bring about transformation to individuals in this highly experiential key talent, global leadership development programme. She has coached individuals at all levels of seniority, across multiple different disciplines (commercial, HR, finance, FMCG, manufacturing, R&D and corporate) and across various industries including Pharmaceuticals, Healthcare, Travel, Education, Recruitment, Insurance, Government, Property, Think Tanks and Diamond business. These teams and individuals have come from many different countries ranging from USA and Europe, to Singapore and China.

Gareth Tridgell

After graduating from Durham University with a degree in Engineering Science Gareth realised that he cared more about development and people than he did about engineering and so completed a post graduate certificate in education and became a Physics teacher. After 4 years and having started a family, he joined Glaxo as a medical representative and so began 28 years in his career with GSK moving from sales into sales training and then into team and leadership development, before finally becoming an Organisation Development director. In this role Gareth worked all over the world and in every part of GSK (R&D, Manufacturing and Supply, Commercial) as well as on several major strategic change projects. His key capability is to enable the whole system (be it a key team, function or whole organisation) to have the right conversations in the most effective way so that a common vision of the way forward is defined and committed to. Gareth has wide experience as a coach and facilitator at senior levels, bringing insight and challenge with empathy and compassion that really helps individuals and team to grow and develop and hence achieve high performance. Gareth has an Organisation Development practitioner qualification from NTL and is a qualified user of a variety of psychometric tools (including MBTi and FiroB to aid his team and individual coaching work.

Gina Arangio

Gina is an MBA and professionally certified Organizational Development, certified coach and Change Management professional with 20+ years' experience helping individuals, teams and organizations grow and transform. Most recently Gina has led the change management practice for a Fortune 500 company. She has provided change leadership for a number of complex transformations related to CEO transition, mergers, divestitures, culture change, and new operating models. She has also held a number of senior roles related to strategy design and delivery and specialist roles related to people strategy. Gina has worked with clients from a variety of different sectors including pharmaceuticals, consumer healthcare, consultancy, charity and sports management. She also works internationally, including clients from the Americas, Europe and Singapore. Gina provides organizational and leadership development, change leadership, individual and team performance coaching and meeting design and facilitation services. Gina's style of has been described by former clients as: Encouraging, engaging and inspiring: Comfortable working at all levels of an organisation, Gina's natural warmth and rapport ensures that her clients feel fully supported as their teams and organizations grow and transform. Focused and pragmatic: Gina helps clients to get to the very heart of an issue and create high impact, pragmatic solutions that can be easily implemented to drive positive business outcomes. Collaborative and adaptable: Gina believes every client is unique and partners to design bespoke solutions that leverage client strengths, pivoting as needed to adapt to changing client circumstances. Gina holds a Master's degree in Business Administration with a specialism in Organizational Dynamics and a BA in English Literature. Her professional qualifications include an NTL Organisation Development Practitioner Certificate, an Appreciative Inquiry Certificate from Case Western University and a Green belt equivalent in Lean 6 Sigma continuous improvement methodology. She is also an accredited Prosci Change Management Practitioner.

Helen Robey

Job Titles:
  • Subject Matter Expert, Business Change & Engagement at GlaxoSmithKline

Jacqui Alexander - Managing Director

Job Titles:
  • Managing Director
Jacqui is an award-winning expert in business transformation with a proven track record of delivering improved business results. She has over 25 years of experience; the first half working as a management consultant and the second half working as an internal business transformation leader. She has experience across multiple sectors including pharmaceuticals, energy, management consulting and information services.

James Clark

James first came to appreciate the value of coaching through his own personal experience of being coached. At the time, he served on the board of a large public-sector organization contemplating a radical transformation of its business. He decided to start by transforming himself, including working with a coach. The experience was so valuable - in terms of the quality of his own life, as well as the better results he was able to deliver for the business - that he undertook to train as a coach himself, and to support individuals and organisations in the same way. After qualifying as a coach in 2005, he worked to define & implement good coaching practice in the Foreign & Commonwealth Office (FCO), including designing and delivering coaching skills training for an internal cadre of coaches. In parallel, he enjoyed a successful diplomatic career, including periods living and working in the US, Luxembourg (as UK Ambassador), Germany, the EU's HQ in Brussels, in Egypt and at home in the UK. During that time, he tackled a series of senior roles spanning policy, operational delivery, media, and the leadership & communication of business transformation; so he has experienced at first hand many of the challenges that leaders today typically face. Now based near Bath, James works across the UK and internationally. He is a credentialed member (PCC) of the International Coaching Federation (ICF) and served for two years on its UK board. He is an NLP Master Practitioner and qualified NLP Coach; and is also qualified to administer the Myers Briggs Type Inventory (MBTI) and the Team Management Systems (TMS) profile. An important focus of James's current practice is helping people and organisations to thrive in times of profound change. Complexity and unpredictability seem no longer to be markers of a crisis or disaster; they're simply the way many things now are. Navigating this landscape effectively needs more than just skill and experience. It demands a different kind of engagement; which in turn demands that leaders remain resilient and resourceful. For James, personal authenticity and self-leadership provide a powerful foundation for this resilience. Building and strengthening that foundation is often an important strand in his coaching work. In addition, situations James often supports clients with are: Leadership brand - defining, communicating & leveraging the hallmarks of your leadership style and how they show up in the business. Knowing and telling your own story Personal impact - enhanced personal presence, better-structured communications, a more strategic approach to stakeholder management, or learning to flex your behavioural style Key transitions - pitching or preparing for board-level, MD or other senior leadership roles, and planning for the first 100 days. Changing career or setting a new course Culture & relationships - Role-modeling ethos & culture, effective feedback, building a strong leadership team, handling difficult conversations confidently & effectively Challenges and difficult decisions - helping leaders to think clearly and navigate complexity As a coach, James's approach combines directness and challenge with lightness, warmth and humour. He has worked with individuals and leadership teams in diverse organisations including BlackRock, ING, SwissRe, GSK, Skanska, Olympus, and the BBC. Public Sector clients include the FCDO, MOD, the Ministries of Transport and Education, and the Intellectual Property Office.

Janti Soeripto

Job Titles:
  • Deputy CEO at Save the Children
I have been fortunate to have had the opportunity to be coached and mentored by Jacqui. She is an inspirational coach who has a unique ability to visualise and to unlock the talent in both individuals and organisations alike. Jacqui has mastered the art of helping organisations undertake and embed large scale transformative change. She manages to differentiate herself from others in this space by focussing on people and acknowledging that building inspiring, genuine trusted relationships is the key to achieving sustained organisational change.

Jason Gubb

Job Titles:
  • Coach
  • Consultant
Having worked with evolving, complex and dynamic environments, Jason understands the demands and pressures facing leaders, organisations and teams today and the difficulties in challenging the status quo. During a 27 year career within the Pharmaceutical sector, Jason has designed and led many global teams, navigated mergers and acquisitions, led transformational change projects and successfully built strategic partnerships and alliances. Jason works as a coach and consultant, helping clients create space for deep thinking. Clients appreciate his warmth and sensitivity, and his natural ability to prompt, probe and judge pace. Working with coaching clients in a holistic way, Jason helps them access their head, heart and guts to become truly authentic leaders. As a qualified systemic coach, he specialises in exploring relationship dynamics, creating a safe and respectful environment to reveal hidden patterns and to surface what is assumed or unspoken. Once the essential ingredients of trust and honesty are created; resilient, agile and high performing individuals and teams can emerge at pace. Jason has coached leaders from a variety of sectors and disciplines, including Start-ups, Digital Health, Entrepreneurs, Law, Education and Pharmaceuticals, at different stages in their career and at all levels of seniority. His clients come from diverse geographies including Europe, UK, USA, Australia, India and China. With a curious approach, Jason specialises in helping clients to thrive in: Authentic leadership - inspiring others through powerful story telling Navigating change - career transitions and the importance of joining, belonging and leaving well Maximising performance - releasing strengths and talents for superior performance Demystifying complexity - thinking clearly when dealing with ambiguity and challenges Collaborative partnerships - building, nurturing and optimising trust-based relationships Jason is a qualified systemic coach (Coaching Constellations, UK), a member of the Association for Coaching and has a Diploma in Organisational Development Gestalt (Metanoia Institute, UK).

Joss Mathieson

Job Titles:
  • Coach
  • Adviser
Joss has been a trusted adviser to senior leaders for more than 25 years, having worked in-house as a strategy, change and communications partner to CEOs, divisional leaders and general managers, with extensive experience in the Pharmaceutical, Financial Services and Property/Real Estate sectors. He has long experience as a member of management teams driving change and performance in commercial, supply chain and corporate headquarters arenas, and has led communications functions at country, divisional and global levels for Barclays and GlaxoSmithKline. Having worked for complex, global companies, Joss understands the demands facing leaders and organisations today. He has helped many senior leaders to achieve their goals and advised on a range of change and transformation programmes, including supporting new CEOs, launching business strategies, driving behaviour and culture change, restructuring, integration following mergers and acquisitions, and deploying transformational technologies. Since leaving GSK in 2018, Joss has worked with clients in a range of sectors as an independent consultant and coach. He acts as a thinking partner for leaders, supporting their development and increased impact, and uses his deep know-how in employee engagement, change and culture to advise organisations on transformation. Joss has coached leaders at different levels and stages in their careers, across different disciplines and sectors, including Chemicals, Construction, Insurance, Management Consultancy, Media, Pharmaceuticals, Retail and Technology. His clients come from many different countries, including Canada, USA, Ireland, Switzerland, UK, Hong Kong and Singapore, among others. Intuitive, insightful and inspiring, Joss specialises in helping clients in the following areas: Accelerating performance - helping leaders and teams to clarify their purpose, values, strategy and story as a powerful framework for alignment, change and performance Leadership presence and communication - helping leaders become more authentic, empathetic and inclusive to create connection and inspire others Organisational culture, change and transformation - instilling a people-centric approach to transformation, developing catalytic leadership and building an agile culture Employee experience and engagement - guiding organisations how to retain, attract, engage and motivate their employees through a world-class experience that creates advantage Navigating challenges and difficult decisions - helping leaders to think clearly and lead well, with a focus on adaptive change and empathetic engagement Joss is a qualified coach (Henley Business School), member of the Association for Coaching and certified Lumina Learning practitioner. He is also a speaker and experienced facilitator, with particular expertise delivering experiential and interactive courses with an emphasis on communication, self-awareness, empathy, listening, leadership style and presence.

Linda Bretton

As an executive coach and solicitor with a corporate law background, Linda's aim is to help people experience more success, fulfilment, optimism and joy in their lives and in their work. She is committed to guiding her clients to create sustainable and positive change as they reach new levels of confidence, skill, integrity and a greater sense of ease in prioritising their personal and professional lives in a holistic way. Linda has extensive experience in leadership positions in law and business. Until 2002, she was a partner in the corporate department of Lawrence Graham, a major UK international law firm in London. In this role, she developed and led the Oil & Gas team working with clients on several high-profile acquisitions and disposals. As part of her contribution, she became involved in helping to develop the potential of her team and guided trainee and assistant solicitors through initial training, qualification and continuing professional learning. Having completed her first degree in psychology at the University of Reading before turning to law, she now combines her experience working in the corporate world with her passion for psychology. She is an ICF credentialed ACC and NLP Master Practitioner. Linda's focus is on creating an experience working with clients that is open, real and honest with warmth and lightness, promoting clarity, confidence, powerful lasting change and realising the fullness of potential. Her clients tell her that she creates a coaching space that makes it easy for them to explore, play, be curious and find the courage to adopt new, more resourceful perspectives and that we do this with warmth, humour and in a gentle, respectful way that honours and values them.

Margaret Huggins

Margaret is a highly effective Change, Business Improvement and Organisation Development expert. She specialises in working with leaders and teams to navigate large scale business transformation, develop and execute strategy, accelerate change, and enhance individual and team performance. Margaret's experience spans over 25 years in both line leadership and consultancy roles of increasing seniority up to VP level in the IT, Pharmaceuticals and most recently, the NGO sector. A skilled consultant, coach, facilitator and trainer with a record of success at enterprise, function and country level operations in complex multinational organisations. She was a key player in establishing a unique and innovative approach to business and performance improvement in GSK. The approach blends process improvement, change management and project execution to deliver measurable improvements to strategy alignment, staff engagement and project execution in a wide range of divisions, locations and cultures. She is particularly interested in the human aspects of improving systems and processes, making transformational change stick and aligning individual effort with business strategy to achieve results and build sustainable capability. She brings a truly global mindset to her work and has a talent for turning complex issues and strategy into executable plans. Her specialist skills include change management, organisation development, continuous improvement, performance coaching, team development, project management, capability development, workshop design and facilitation. Margaret holds a Master's degree in Occupational Psychology from Birkbeck, University of London. Her Bachelor's degree is in Psychology and Biology from the University of Leicester. Her professional qualifications include the NTL Organisation Development Practitioner Certificate and a Postgraduate Diploma in Human Resources. She is an experienced executive coach and Green belt equivalent in Lean 6 Sigma continuous improvement methodology. She is a member of the British Psychological Society and a qualified psychometric assessor.

Rachel Alexander

Job Titles:
  • Coach
  • Director
  • Certified Coach
Rachel is a professionally certified coach (International Coach Federation - PCC level) with NLP and MBTi qualifications and author. In a career spanning over 25 years, Rachel has held senior positions at Departmental Head, Director and Board Trustee levels. As a leader she focused on developing high performing teams and individuals. Rachel is a preferred coach at several FTSE 500 companies from a variety of different sectors including pharmaceuticals, international banking, insurance and management consultancies.

Veselka Tsocheva-Donkova

Job Titles:
  • Coach
  • Certified Coach
  • Senior Trainer
Veselka is a professionally certified coach (International Coach Federation - PCC level) with NLP and DISC analysis qualifications. She has 20+ years of experience as an entrepreneur, business leader, country manager and CEO of a professional services business. As such, she led organisations through the phases of setting up the business, building teams; expanding into new territories; mergers and acquisitions; culture transformation; ensuring sustainable development and growth of both people and business. As a coach Veselka has partnered with individual clients and teams across Europe from a variety of business sectors including pharmaceuticals, manufacturing, engineering, FMCG, banking and insurance. Veselka is passionate about helping leaders, key talents and teams to expand their awareness of what is now, crafting compelling visions about the future and designing and implementing realistic strategies for accomplishing what matters to them. She is inspired by how people unleash their potential by outgrowing their thinking and/or behaviour patterns that constrain them. When working with coaching clients she: balances safety and challenge partners with clients to co-create the coaching process that would serve them best supports their thinking and creative work by asking powerful questions reflects back what she hears and observes in a positive and direct manner invites them to stay accountable to themselves, acknowledge their progress and celebrate it Veselka is a preferred coach for clients who are: working for better alignment within their teams transitioning to a new role developing new habits as leaders willing to effectively balance empathy and assertiveness developing better work-life balance In addition to serving as a coach, Veselka is the senior trainer and Partner for the Aligned Action International coach certification program in South-East Europe. Her training courses are accredited and recognised professionally by the International Coach Federation.

Zahed Kamathia

Job Titles:
  • Global Head of Change Management at LEGO Group
Rachel is fantastic to work with. She brings perspective, energy and suggestions that lead to quick and sustained changes. What's incredible is how natural and seamless it is working with Rachel and what's valuable is her focus on the agreed goals which you can be confident WILL be achieved.