P.J. WILLIAMS CONSULTING - Key Persons

Job Titles:

• Owner
• Principal Consultant

With more than 20 years experience in Contact Centre and Customer Interaction Management, Peter is an experienced professional with a consultative approach to helping organisations deliver exceptional levels of customer service. Coming from a supplier background, Peter understands the capabilities, benefits and efficiency gains that a well designed, well implemented and well managed Contact Centre solution can deliver. However, all too often, he has seen organisations struggle to realise the full potential of their investment through no fault of the technology itself. Now working as an independent consultant, Peter is helping organisations deliver an exceptional customer experience through all channels and touch points and across the entire enterprise. 

Through a structured and pragmatic approach to preparing for, implementing and managing contact centre technology, Peter can help your organisation achieve the return on investment and customer experience improvements that the supplier will have promised.