ORIKAN - Key Persons
Job Titles:
- Warehouse & Production Manager
Andre oversees the receipt, secure controlled storage, and dispatch of products from our New Zealand locations to the rest of the world. He's responsible for supervising the building of our industry-leading meters from scratch, as well as overseeing operations in our repair centres as well as the design alterations we make to our customers' specifications. On a regular day, he's ultimately looking after all receipts, repairs and alterations, all inventory items, and all sales items dispatched, and if there's a specific, challenging repair he also advises on those technical functions.
Job Titles:
- Chief Information & Technology Officer
Job Titles:
- Application Support Consultant
As an application support consultant, Brian forms part of Orikan's second line of support. When customer support or clients refer an incident that requires more technical skill to our application support team, he's one of the consultants who steps up to find a solution. He also works on our robotic process and automation project, helping our teams find where improvements to current processes can reduce administrative load and increase efficiency.
"My favourite thing about my work is that it's driven by curiosity. I'm asking questions about the way we do things in pursuit of opportunities for improvement.
Job Titles:
- Parking Services Supervisor
In her role at Orikan, Heidi looks at business information from diverse sources and brings it together to create the big picture. Her analyses tell the business what new features or solutions we need and lay down the road map for product and software development. Her work creates the changes in products that our customers need, and ensures our company can meet the challenges of the day head on.
We encourage you to reach out to us and connect on LinkedIn, we'd love to hear from you.
Job Titles:
- Functional Lead - Digital Enforcement
As one of our developers, Joel is heavily involved in creating and modifying the products and systems that are at the core of Orikan's business. And as a team leader, that role includes reviewing code, delegating tasks to other team members, and acting as an internal point of communication across different business units, product owners, support staff and consultants.
"My favourite thing about my job is solving real-world problems. I get to start at the beginning and follow the end-to-end process to address challenging problems within the constraints of our resources and our lead time, and then I'm not isolated from the outcomes, either-I am able to see the real impact of my work in our deployed product.
"I think the most important part of my job is facilitating communication. Mine's not usually a customer-facing role, but I am a point of contact across a lot of teams on the inside of the business. I think one of the most valuable things I do is to represent internal stakeholders to each other. Often this is something like, maybe one of our consultants will say there's a change that needs to happen in a particular product, and I'll be able to flag that with the right team as a priority for the product's next release. Sometimes there's a solution that one team has created, but it can be used to solve a big problem another team is having. You need that central point of communication to make sure you're getting continuous improvement across the business."
Job Titles:
- Team Leader, Back of House Correspondence
Stephanie leads a team of 18 staff in her role in our customer contact centre. Under her mentorship, the team processes the large volume of written correspondence we receive daily. At the time of writing the team manages correspondence for 9 Local Governments, which means they're responsible for receiving, assessing and responding to all kinds of appeals and queries.
Job Titles:
- Manager, Application Support
Wendy manages the 9-person team that looks after incidents and changes raised by customers across all of our range of products. If there's a problem occurring, like a device compatibility issue, or if there are changes that our customers request within the course of business as usual, like for example adding a new street to their parking app, chances are it's her team who will manage it.
"It's about the people in my team, for me. My favourite thing about my job is that I get to empower and support my team so they have an enjoyable and friendly work environment, and because of that I get to see individual team members develop their skills, confidence and competencies. I think as leaders, we're custodians of that workplace culture, so it's really exciting to see the effects of that culture in outcomes over time.
"The most important thing I do here is advocating for my team and representing them to the wider business. I'm responsible for setting the team up for success-making sure that they've got what they need, that their value and skills are understood, and that they're empowered to deliver an exemplary service to our customers."