ICS

Since 2007, ICS has been a certified NICE Systems partner that delivers NICE Engage, NICE IEX, NICE Uptivity, and NICE CXone services fast and affordably. ICS offers stand-alone Professional Services on the entire NICE portfolio with more than 200 combined years of NICE corporate experience... ICS has the knowledge to reduce operational costs, improve productivity, and contribute to a company's brand value. ICS designs, installs, and supports CX solutions, driving customer engagement and encouraging agents through best-in-class AI, Omnichannel, and Automation solutions... Since 2007, ICS has excelled in state-of-the-art customer experience systems. From call recording, ICS expanded to every aspect of contact center management - including legal, reporting, and compliance requirements.

Also known as: Interactive Capture Systems

Primary location: Medford United States