THE UNIVERSAL IMPROVEMENT COMPANY - Key Persons
Alison Alison joined the UIC in 2015 after working as the Facilitator Coordinator for TransLink. It was in this role where she discovered her passion for organisational improvement and through UIMPROVE found the way to turn the theory learned while studying Management at Griffith University
Azhar Azhar joined the UIC in the 2006 having previously worked on the Connecting for Health project, modernising IT Systems in the NHS. He took on a wide variety of roles during his time on the project including Software Tester, Programmer, Health Informatics Support, Database
Bali Bali started her career in the voluntary sector working for a number of small charities. Her first contact with the UIC was in 1997 when she was trained as a Facilitator. Following a year teaching English in Barcelona, Bali joined the UIC in 1999
Danny Danny has over 30 years' experience in local government, mostly in senior management roles. He was introduced to the UIC in 2002 during his time at Fife Council when he attended Improve Your Projects. From then on, he and his management team colleagues became
Darnis Darnis joined the UIC in 2009 whilst taking a degree in Electronic and Computer Engineering at the University of Bolton. His is an innovative programmer and one of his main roles is testing UIC systems before new versions go out to our clients. He
Dave Dave's never-ending quest for improvement started in the quality department of an engineering company in the Black Country who supplied components to the automotive industry. The majority of his work involved standing at the end of the production line sorting out 'the good ones
Diane Diane started her career working in a Community Law Centre, before moving on to a long career in Social Housing. She has project managed major business transformational change programmes and has held multiple leadership roles within Customer Experience. She is passionate about delivering continuous
Eleanor Eleanor started her career as an Urban and Regional Planner, but was rapidly drawn from statutory to strategic planning and then into transport planning. Eleanor's career has spanned the public and private sector and she now runs her own transport planning consulting business.
Jane Jane spent her the first years of her career in hospitals and local government in various roles in health, education, human resources, strategic planning, project management and quality improvement. It was during this time that she was introduced to improvement theory and practice -
Josie Josie joined the UIC in 2011 after working in the rail industry for over 23 years holding a variety of roles from front-line service delivery to customer service management and talent management. On leaving the railway in 2008 she became a freelance associate,
Lisa Lisa joined the UIC as one of the 'founding consultants' when we set up our permanent operations in Australia in 2008 having worked for many years in the transport and logistics sector. For the majority of these years she was Managing Director of the
Lucy Lucy is the former Managing Director of UIC Consultancy in the UK. She joined the UIC as a Consultant in 2015 having trained as a UIMPROVE Facilitator at Contour Homes in 2014. She became Managing Director in 2018, and has become an Associate since
Richard is an ExBrit having become a Dutch citizen in 2017. Now he is slightly less busy, he has been devoting more time to his passion for train riding. He also has endless boxes of treasure to review - photographs, timetables, tickets, posters and the like accumulated over many years. If you want advice about travelling by rail in Europe, Richard is your man.
Richard Now on the road to retirement, Richard is the founder of the UIC. He is an expert in all aspects of organisational improvement and the creator of the UIMPROVE System of Improvement. He is also an experienced leader having led teams at both a