ZERO VARIANCE - Key Persons
Barry Gardner - Chief Strategy Officer, President
Job Titles:
- Chief Strategy Officer
- Executive
- President
Joining Zero Variance in 2017, Barry brings extensive senior executive experience in various customer engagement roles driving exceptional achievement. He is a recognized leader in driving success in CX, VOC, NPS, and JD Powers results. Barry has led operations, business development, client relationship, and partnership strategy for exceptional companies within the contact center, advertising and direct marketing industries. His extensive background includes West Corporation and Omnicom supporting top tier clients such as AT&T, Chase, Best Buy, Toyota, Time Warner Communications and DirecTV, to name just a few.
Job Titles:
- Chief Information Officer
- Executive
Federico joined Zero Variance in 2006 and leads software development and technical solutions teams delivering engineered solutions for our clients. He has more than 16 years of experience supporting large multinational contact center firms with enterprise software solutions driving sophisticated database administration and reporting solutions. Federico directs Zero Variance development teams in Argentina, Honduras, and Sri Lanka as well as providing corporate oversight for our Latin American operations. He studied system engineering at the UTN University in Cordoba Argentina.
Job Titles:
- Executive
- Risk & Compliance Lead
A licensed attorney, Josh joined Zero Variance in 2009 and oversees delivery for our finance, insurance, and partner relationships, working with the world's largest banking and insurance institutions. As our compliance officer, he maintains responsibility for our PCI certifications and SOC requirements as well as supporting our clients with government regulation compliance. Josh holds economics & political science degrees from the University of Pittsburgh and a Juris Doctorate from the University of Colorado.
Job Titles:
- Account Executive
- Executive
A corporate and tax attorney with over eight years of international client experience in top firms such as PriceWaterhouseCoopers and Nearshore Americas, Marcela Lopez joined Zero Variance in 2015 as Associate Account Executive. She leads US and Latin American based Zero Variance resources in delivering business intelligence solutions for major clients. Her leadership experience with complex business engagements transfers well to our client service delivery initiatives. Marcela holds a Law Degree from the University of San Pedro Sula, Honduras.
Job Titles:
- Vice President, Business Development
Marshall Ogen, Vice President, Business Development, indicates, "with our expansion, we have a state of the art operation that is both client-friendly and quite flexible for implementing programs in a fully PCI-compliant environment."
Job Titles:
- Key Contributor to the Growth
Mike Gaustad has been a key contributor to the growth of Zero Variance for the last two years. He has led both the launch and a major facility expansion in Honduras where he was instrumental in developing a management team closely attuned to our clients' strategies and objectives. He also developed the hiring profiles that are key to delivering the best talent for our clients' programs.
Job Titles:
- Executive
- Director of BPO Operations
Nanjappa joined Zero Variance in 2014 supporting our solutions for Membership, Insurance Enhancement, and Loyalty Program Corporations for client partners around the world. Leveraging 10+ years experience in BPO/Contact Center Management and Marketing, Nanjappa leads US and Latin American based Zero Variance resources in delivering business analytics and service assurance driving successful customer interactions and sales transactions. Nanjappa holds a Bachelor's in Business Administration from Rajasthan University and his Lean Six Sigma Green Belt.
Patrick brings more than 30 years of proven industry expertise supporting the largest recognized brands worldwide. Prior to founding Zero Variance in 2002, Patrick held roles as Chief Technology Officer, Senior VP of Operations, Chief Strategy Officer, and Senior Regulatory Analyst, for a variety of industries driving successful consumer interaction channels. His background includes work with Rockwell International, Sprint, NeoData, APAC, TransCom, and ZTEL. Patrick also served in the United States Air Force as a Space Track and Communications Analyst.
Job Titles:
- Account Director
- Executive
Sarah joined Zero Variance in 2007, working with top international telecommunications and multimedia providers. With travel to India, Philippines, Argentina, and Honduras, she successfully integrates our Business Intelligence solutions seamlessly with a variety of client processes across multiple cultures. Sarah holds a BSc in Neuroscience from the University of Minnesota.
Job Titles:
- Chief of Staff
- Chief Operating Officer
- Executive Director
Sarah Johnson, Executive Director of Zero Variance shares that "Mike has been outstanding at supporting client initiatives and vendor launches. His ability to work closely with his client partners and manage their initiatives has allowed him to shoulder much of the workload and has resulted in a succession of seamless launches. In addition, Mike is exceptional at developing the talent of his team to ensure best in class delivery for his clients."
A charter employee of Zero Variance, Sarah's extensive background in every role and discipline of the company uniquely qualify her as an integral driver for delivering client success. Sarah leads all Zero Variance assets worldwide providing exceptional solutions for consumer interaction insight. She has in depth knowledge and expertise in designing and implementing programs that deliver true line of sight for clients into every aspect of their consumer interaction channels. Her broad range of experience ranges across Federal Government, finance, non-profits, telecommunications, affinity marketing, utilities, publishing, and multi-media.
Tim Devereux, Executive Vice President of Zero Variance pointed out that "Mike's ability to establish strong, positive relationships with his clients and their vendors has been critical to driving performance. This is a key element of Zero Variance's commitment to providing Business Solutions."