BELLERS

Measure the current levels of these customer satisfaction and retention metrics before implementing the technology investment. Establish a baseline to compare against future results... Customer Satisfaction: Consider any improvements in customer satisfaction or retention rates that the technology might bring... Considering improvements in customer satisfaction or retention rates resulting from a technology investment is essential for a comprehensive assessment of its Return on Investment (ROI). Satisfied and loyal customers can lead to increased revenue through repeat business and referrals.

Also known as: BELLERS.CLICK