CUSTOMER RELATIONSHIP MANAGEMENT INSTITUTE

The Customer Relationship Management Institute LLC (CRMI) fosters superior expertise in customer experience management (CEM) through our proprietary CXDNA Playbook Strategy methodology. We provide the knowledge and services to create a customer-centric culture that makes CX the most critical component of a company's DNA. Our services will engage your employees by raising the awareness of, commitment to, and competence in, continuously delivering superior customer experiences... CRMI, develops and delivers online and in-person certified education programs CEMPRO℠ , employee recognition/rewards programs, CX consulting, customer/employee surveys and CSAT awards. Our services focus on best practices in CEM, including Journey Mapping, Customer Bill of Rights, Employee Engagement, Business Intelligence, Benchmarking, CX Technologies, CX Analytics, Corrective Action, Change Management, Stakeholders Communications and Return on Investment analysis. From training curriculum to webcasts to live..

Also known as: CRMI, Customer Relationship Management Institute LLC

Primary location: Chelmsford United States